Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines Aline Accounting Partners Full time

About Us
:

At Aline Accounting Partners, we're creating something special — a CPA firm where YOU BELONG, and where your career can thrive. Join a collaborative, innovative team dedicated to supporting clients with exceptional accounting services and responsive technical support.

Why You'll Want to Join:

We offer benefits that go beyond the standard package, ensuring a healthy work-life balance and long-term financial security:

  • 100% remote work setup
    , giving you the freedom to work where you're most productive.
  • Flexible working hours
    — complete 8 hours per day and deliver quality work, and we trust you to manage your own schedule.
  • Paid Rest Day Allowance
    (equivalent to
    10 rest days per year
    to support rest and recovery)
  • Observe selected
    Philippine holidays
    per year.
  • Technology Stipend
    to cover internet, software, and communication tools for a smooth remote setup.
  • Healthcare Allowance
    to support your overall health and well-being needs.
  • Professional development opportunities
    for continuous learning and long-term career advancement.

About the Role

We're looking for a hands-on
Technical Support Specialist
to serve as the first line of technical support for our team. This role is focused on resolving day-to-day help desk tickets, supporting users across hardware, software, and cloud systems, and ensuring smooth operation of accounting-specific tools.

Key Responsibilities

  • Provide hands-on technical support to team members via phone, email, chat, or remote access tools
  • Troubleshoot user issues related to hardware, software, VPN, and cloud platforms
  • Provide technical support for CPA firm applications, including UltraTax and Thomson Reuters
  • Manage onboarding and offboarding of users, including device setup and permissions
  • Maintain documentation and knowledge base for internal tools and workflows

What We're Looking For

  • Experience:
    At least 3+ years working in a CPA firm or professional services environment.
  • Education:
    AS or BS degree in Information Technology, Computer Science, or equivalent experience.
  • Certifications:
    Preferred certifications include CompTIA A+, Azure Administrator, or similar.
  • Technical Skills:
  • Strong troubleshooting skills across Windows, Office 365, remote access tools, and common cloud-based platforms
  • Familiarity with CPA-specific software such as UltraTax, Practice CS, or similar applications.
  • Soft Skills:
    Strong problem-solving, communication, and time-management skills, with a hands-on approach to IT operations.

Why Aline Accounting Partners?

At Aline, we don't just offer jobs—we provide careers with flexibility, growth, and work-life balance. You'll be part of a growing CPA firm that values your contributions and invests in your succes

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