Technical Support Specialist

1 day ago

Manila, National Capital Region, Philippines Venture Smarter Full time
The Role:

Company: Venture Smarter

Location: Remote

Salary: $1,000 - 2,000 per month (based on experience)

Job Description

Venture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the flexibility to work from the comfort of your home while helping to solve technical issues, troubleshoot systems, and provide solutions to enhance the customer experience.

Venture Smarter has been featured in media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you'll know we're the place to be.

Key Responsibilities

  • Provide support for technical inquiries via phone, email, and live chat.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Guide clients through system installations, configurations, and updates.
  • Maintain detailed logs of support requests and solutions provided.
  • Collaborate with the development and IT teams to improve system performance and support protocols.
  • Stay up-to-date with industry trends and new technologies to enhance customer service.

Benefits

  • Competitive monthly salary.
  • Flexible work-from-home setup.
  • Health and wellness benefits.
  • Opportunities for career growth and development.
Ideal Profile:

Requirements

  • Proven experience in technical support or IT-related roles.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Experience with remote work tools and customer service platforms.
  • Ability to work independently and manage time effectively.
What's on Offer?
  • Work within a company with a solid track record of success
  • Flexible working options
  • Opportunity to make a positive impact

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