Customer Due Diligence Analyst I

The Customer Due Diligence Analyst plays a critical role in ensuring that all customer applications meet legal and regulatory standards in accordance with the most current Customer Due Diligence Compliance Regulations. This position requires strong analytical skills, attention to detail, and sound judgment to assess compliance risks and support business objectives. Analysts work closely with Sales, Fulfillment, and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance.

This role handles Sensitive Personally Identifiable Information (SPII) and therefore requires a strong understanding of data privacy principles, regulatory compliance, and secure data handling practices. Adherence to privacy, confidentiality, and security standards is paramount in all aspects of Customer Due Diligence work.

• Perform Customer Due Diligence Processes: Process and Review new and current customer applications and change requests submitted, ensuring completeness, accuracy, and regulatory alignment.

• Conduct In-Depth Customer Due Diligence Reviews: Analyze supporting documentation—such as, but not limited to, business licenses, incorporation documents, utility bills, and client permits—to ensure they are valid, current, and appropriate for the requested access.

• Leverage Research Tools: Use approved third-party systems and databases to validate submitted information and support Customer Due Diligence decisions with reliable and verifiable research.

• Customer Interaction: Communicate with internal and external customers professionally via multiple communication channels to complete due diligence requirements, such as, but not limited to, requesting additional documentation, clarification, or to address inquiries as required by the Customer Due Diligence process.

• Documentation and Compliance Requirements: Ensure all decisions, findings, and supporting materials are accurately documented in the specified systems, maintaining audit-readiness and adherence to Customer Due Diligence and regulatory standards.

• Information Security and Data Privacy adherence: Apply secure data handling practices at all times. Demonstrate a strong working knowledge of data privacy regulations and ensure all SPII is handled in accordance with organizational and legal standards.

• Cross-Training Across Lines of Business within the full Customer Due Diligence Operations: Analysts are expected to be cross-trained and capable of performing Customer Due Diligence across different teams, including Insurance, Maintenance, and New Business.

Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units) 

• With experience in a BPO/ shared services environment handling both back-office and voice calls support.

• 1–2 years of general business experience preferred

• Experience with customer interaction, customer onboarding, and Data Privacy and Compliance experience preferred

• Intermediate computer skills (MS Office/Outlook)

• Strong sense of urgency, with the ability to focus and pay attention to detail

• Strong research skills using third-party tools preferred

• Ability to prioritize tasks and learn quickly in a production-based environment

• Investigative mindset with a strong focus on detail.

• Good organizational skills.

• Strong decision-making ability and capable of working independently

• Team player with flexibility to support ad hoc activities assigned by the Business Unit and REPH

• Quick to learn and adapt to business needs; able to support multiple start-up projects

• Confident in communicating with Business Unit partners and customers outside the Philippines (Conversational English required)

• Willing to work night shifts or rotating shifts as needed

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