Customer Service Agent

3 days ago

Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱283,200 per year

Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life's best work.

ROLE AND RESPONSIBILITIES:

  • You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
  • You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
  • You will intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
  • You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member

Recruitment process: HR Interview, Assessment and Ops Interview

JOB REQUIREMENTS:

  • Completed a minimum of educational attainment of High School graduate with at least 6 months International BPO Voice experience
  • Ability to multi-task.
  • Must be willing to report in Science Hub Tower 1, McKinley Taguig
  • Must be willing to work on shifting schedules.
  • Casn start ASAP.

Job Types: Full-time, Permanent

Pay: Php20, Php23,600.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Application Question(s):

  • Total BPO international voice experience:
  • Unemployed?

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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