Travel Operations Specialist

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a cutting-edge B2B SaaS company revolutionizing the way organizations manage guest travel. Designed specifically for non-employee travel—such as job candidates, consultants, speakers, and clients—they provide an end-to-end platform that simplifies booking, compliance, payments, and reimbursements.

With a user-friendly interface and seamless integration with leading Travel Management Companies (TMCs), our Client helps businesses deliver a smooth and branded travel experience for guests while ensuring policy compliance and operational efficiency.

They are trusted by forward-thinking organizations across industries including healthcare, education, media, and corporate enterprises that prioritize a seamless, professional guest experience.

About the Role

We're hiring a Travel Operations Specialist to manage hotel reservation confirmations and credit card authorization workflows. This behind-the-scenes role involves direct communication with hotel staff to secure and verify bookings, ensure payment authorizations are processed correctly, and independently resolve issues that arise.

You'll also contribute meaningfully to product QA during quieter periods by testing internal tools and reporting bugs. This role is ideal for a resourceful generalist who thrives in multi-functional roles involving operations, communication, and internal support.

What you'll do

• Hotel Coordination and Booking Finalization

• Contact hotels to confirm bookings and request credit card authorization forms.

• Complete and submit required payment forms accurately and according to each hotel's process.
• Follow up with hotel staff to ensure receipt and confirmation of authorization documents.
• Independently resolve any issues where hotels report missing or unclear authorizations.

• Payment Handling and Documentation

• Manage sensitive payment details with discretion and strict confidentiality.

• Maintain organized and accurate records of all transactions and communications.

• Quality Assurance and Support Tasks

• Own portions of QA testing by following structured protocols and proactively identifying bugs or areas for product improvement.

• Support process documentation, workflow reviews, and internal audits as needed.
• Provide feedback to improve tools, systems, and operational processes.

• Cross-Functional Collaboration

• Collaborate with other teams to streamline workflows and enhance service delivery.

• Take on ad hoc operational tasks or support roles based on business needs.

What You Bring

• 3 to 4 years of experience in travel coordination, hotel reservations, payment processing, or customer support roles.
• Excellent phone and written communication skills, with a calm and professional approach.
• High attention to detail and the ability to manage time-sensitive, multi-step tasks.
• Proven ability to handle sensitive payment data securely and responsibly.
• Proficiency in Google Workspace (Docs, Sheets, Gmail) and familiarity with CRM systems.
• Basic understanding of credit card authorization processes.
• Preferred
• Experience in QA testing, process documentation, or SOP creation.
• Exposure to payment platforms or hotel backend systems.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.