Trainer

12 hours ago

Manila, National Capital Region, Philippines Sagility Full time

Education and/or Experience:

  • Bachelor's Degree;
  • Preferably with 3 to 5 years related experience or combination of Education and Experience;
  • Experience in adult classroom situations;
  • Experience managing a dynamic and diverse classroom environment;
  • Thorough Knowledge of US Healthcare Delivery System;
  • Thorough knowledge of claims processing;
  • With thorough understanding of performance SLAs;
  • With understanding of all binding laws and regulations related to the project

Job Description

DUTIES & RESPONSIBILITIES:

  • Facilitate Initial Product and Services training, Attrition training, and Ongoing training, typically in a classroom setting.

  • Participate and get certified in the Train the Trainer program facilitated by the client.

  • Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to.

  • Responsible for maintenance and inventory of all training material they are assigned to.

  • Develops and implements report methodology to determine status and to verify their certification into the operation.

  • Accountable for the quality of all agents brought to the floor sign off methodology.

  • Adheres to schedule of training programs.

  • Attends training meetings.

  • Expands training knowledge through seminars and keeping abreast of current training issues.

  • Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process.

  • Works with operations to design and implement refresher training for current certified agents.

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