IT Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines TaskUs Full time ₱30,000 - ₱60,000 per year

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an "IT Support Specialist" role with TaskUs: 

Think of yourself as an IT Asset Technician who manages IT assets throughout their lifecycle, handling tasks such as onboarding and offboarding machines, conducting repairs, replacing equipment, and deploying devices to new hires. This role focuses on efficient asset management, technical support, and compliance with organizational policies.

Key Responsibilities:

  • Maintain an accurate and up-to-date inventory of all IT hardware assets using asset management tools, ensuring traceability by location, user assignment, and lifecycle status.

  • Coordinate with procurement teams to acquire IT assets as needed and ensure their timely deployment, tagging, and assignment in alignment with organizational requirements.

  • Oversee the complete lifecycle of IT assets—from acquisition and deployment to upgrades, decommissioning, and secure disposal—ensuring alignment with company policies and asset strategies.

  • Ensure all asset movements and records are in full compliance with internal policies and applicable government regulations. 

  • Maintain proper documentation to support both internal and external audit processes.

  • Generate and provide inventory, lifecycle, and compliance reports upon request by management or relevant stakeholders, supporting visibility and informed decision-making.

  • Work collaboratively with vendors to manage asset procurement, monitor warranty statuses, and ensure adherence to service-level agreements and contract terms.

  • Implement secure handling procedures and protocols for IT assets, including data protection measures during transfers and disposal, to mitigate security and compliance risks.

  • Regularly analyze asset utilization data to identify cost-saving opportunities, reduce redundancy, extend hardware life, and inform procurement planning and budgeting.

  • Provide training and guidance to employees on proper use and care of IT assets, and coordinate with IT support teams to maintain asset performance standards.

  • Collaborate with departments such as Finance, HR, Procurement, and Compliance to ensure alignment of asset management practices across the organization and support related operational processes.

Required Qualifications:

  • At least 1 year proven experience in IT asset management, hardware repairs, and technical support.

  • Strong knowledge of operating systems, hardware components, and software applications.

  • Excellent problem-solving skills and attention to detail.

  • Strong organizational and communication skills.

  • Ability to lift and transport IT equipment as needed and may require standing for extended periods during setup and installation.

  • Primarily office-based with occasional visits to other locations for hardware setup, repairs, or decommissioning.

  • Reliable and able to work independently with minimal supervision. Available to provide support during off-shift hours if needed.

Education / Certifications:

  • Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Work Location / Work Schedule / Travel: 

  • Onsite at Imus, Cavite Office

  • Shifting Schedule

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

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