HR Business Partner

Provide effective support to the store team through regular store visits and close collaboration, assisting with all HR-related matters. Supervise and implement operational HR procedures, ensure compliance with company standards, and drive efficient, clear communication between the company and the stores.

1. Talent and Training Management

• Monitor store vacancies, headcounts, and coverage in coordination with the Talent Acquisition team to ensure alignment with HR strategy and budget.
• Oversee training and development initiatives in coordination with the Training & Development team, ensuring programs are effectively organized and results are reviewed.
• Collaborate with store management and other departments to identify internal talent potential and implement career development plans.
• Manage performance reviews, training evaluations, and feedback sessions in a constructive and professional manner consistent with career development goals and position expectations.

2. Engagement and Retention

• Conduct and lead store morning meetings in collaboration with the CX team to ensure global content is effectively delivered and adapted to local needs.
• Monitor turnover and retention rates; review exit interview data to develop strategies and initiatives that improve retention and succession planning in coordination with HR and Commercial teams.
• Support and promote employee engagement initiatives and company-wide development programs.
• Foster a positive work culture by leading by example and addressing issues affecting team morale or performance.

3. HR Operations and KPIs

• Implement and follow up on corporate HR projects and PowerBI KPIs.
• Ensure store rosters are efficient, compliant, and aligned with company scheduling guidelines.
• Control hours budgets and implement action plans based on productivity KPIs and sales trends.
• Coordinate HR and operational processes for new store openings and closures, ensuring compliance with company procedures and labor legislation.
• Control personnel costs (headcount, hours, overtime) within budget guidelines.
• Analyze data from store budgets (sales, productivity, hours) to identify trends and propose action plans.
• Coordinate with other departments to improve operational processes and employee working conditions.

4. Company Policies and Procedures

• Ensure all employees understand and comply with company policies and procedures.
• Issue and manage contracts and salary-related documents with proper approvals.
• Handle employee relations, including conflict resolution, investigations, and preventive measures.
• Oversee uniform management and ensure adherence to company guidelines.
• Ensure compliance with Health & Safety standards, including documentation, training, and preventive measures.
• Promote and maintain a positive work environment aligned with the company's values and code of conduct.

• Self-motivated, flexible, and creative
• Strong communication and interpersonal skills (verbal and written)
• High attention to detail and organizational skills; ability to multitask
• Strong initiative and problem-solving mindset
• Ability to motivate and influence others
• Commercial awareness
• Analytical ability (data interpretation)
• Team player; capable of working independently

• Proven team management experience
• Minimum 3-4 years of team management experience with teams of 50+ people
• Coaching, training, and stakeholder management experience preferred
• Strong knowledge of local labor laws and HR practices
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to travel internally within the country
• Fluent in English
• Minimum 3-4 years of HR Business Partner experience required
• Bachelor's degree required