Routing Junior Engineer

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What this role is all about

As a Routing Junior Engineer, you'll own the quality of messaging routes across providers, networks, and clients—so our customers get reliable delivery at scale. You'll monitor key platform indicators, resolve issues fast, and collaborate across teams to prevent problems before they happen. Your work reduces client complaints, streamlines internal operations, and improves profitability.

What you'll do

• Monitor platform key performance indicators (e.g., delivery performance, latency) and act quickly to resolve route issues in critical and non‑critical situations

• Analyze quality across providers, networks, routes, and clients; implement whitelisting/blacklisting and handle spam complaints with suppliers

• Proactively propose and implement new rules, alerts, and monitoring to prevent downtime and performance degradation

• Collaborate with Engineering, Product, and Account teams to stabilize routes and improve feature usage and efficiency

• Report incidents, trends, and route changes clearly; keep technical documentation and runbooks accurate and up to date

• Share product and customer usage feedback to inform roadmap and commercial decisions

What makes you a strong fit

• 2+ years in a technical operations/support role (routing, network operations, platform operations, or similar)

• Working knowledge of querying (e.g., SQL), programming logic/scripting, and computer networks (TCP/IP, HTTP, APIs)

• Analytical problem solver—comfortable digging into logs, metrics, and patterns to find root cause and fix fast

• Customer‑centric and collaborative—equally supportive of clients, colleagues, and partners

• Curious and proactive—always learning how systems work and how to improve them

• Clear communicator with the ability to engage clients, suppliers, and engineering teams alike

Why you'll love it here

• Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.

• Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 6.

• ESOP (Employee Stock Ownership Plan) – As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.

• Work-life balance and Well Being – We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.

• Career mobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.

• Professional development – Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start. 

• International mobility - Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.