Customer Service Team Lead

1 week ago

Makati City, National Capital Region, Philippines Prime@ Technology Specialists, Inc. Full time ₱216,000 - ₱240,000 per year
  • Receive and review incoming leads from various channels (web forms, email inquiries, phone calls, social media, etc.).
  • Assess the quality of each lead based on predefined criteria (purpose of buying, reason for inquiry, etc).
  • Assign validated leads to the correct Account Managers promptly.
  • Conduct initial contact with leads via email or phone to verify information and gather additional details.
  • Provide leads with introductory information about the company's products or services.
  • Enter and update lead information on Salesforce accurately and efficiently.
  • Maintain detailed and organized records of all interactions and follow-ups with leads.
  • Track the status of leads through the sales pipeline and follow up with leads as necessary to maintain engagement.
  • Collaborate with the marketing team to execute lead nurturing campaigns.
  • Provide feedback to the sales and marketing teams based on lead quality and conversion outcomes.

Qualification:

  • Must be a college graduate.
  • 1 year experience in lead generation, sales support, or customer service.
  • Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
  • Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
  • Excellent verbal and written communication skills (Filipino and English).

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Work Location: In person

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