Product Support

4 days ago

Work from Home, Philippines OVA Virtual Full time ₱630,000 - ₱840,000 per year

We are seeking a Product Support Analyst to bridge product management, customer support, and technical teams. You will help prioritize product improvements, support end-users, and ensure the platform delivers value to customers.

Key Responsibilities:

  • Collaborate with cross-functional teams on feature development and issue resolution
  • Gather and analyze feedback to guide product enhancements
  • Maintain training materials and product documentation
  • Conduct workshops for support staff and end-users
  • Assist with backlog prioritization and release planning
  • Respond to escalated support issues and provide quick solutions

Requirements:

  • 2+ years of experience in product support or business analysis
  • Background in e-commerce platforms preferred
  • Strong understanding of the software development lifecycle
  • Skilled in Agile project management and documentation tools
  • Excellent organizational and problem-solving abilities

Job Type: Full-time

Pay: Php60, Php70,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
  • Do you have a main and backup computer? This is strictly required as we conduct system checks.
  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • eCommerce: 2 years (Preferred)
  • Business Analyst: 2 years (Preferred)
  • Jira: 2 years (Preferred)

Work Location: Remote

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