Product Support
5 days ago
We are seeking a Product Support Analyst to bridge product management, customer support, and technical teams. You will help prioritize product improvements, support end-users, and ensure the platform delivers value to customers.
Key Responsibilities:
- Collaborate with cross-functional teams on feature development and issue resolution
- Gather and analyze feedback to guide product enhancements
- Maintain training materials and product documentation
- Conduct workshops for support staff and end-users
- Assist with backlog prioritization and release planning
- Respond to escalated support issues and provide quick solutions
Requirements:
- 2+ years of experience in product support or business analysis
- Background in e-commerce platforms preferred
- Strong understanding of the software development lifecycle
- Skilled in Agile project management and documentation tools
- Excellent organizational and problem-solving abilities
Job Type: Full-time
Pay: Php60, Php70,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Paid training
- Pay raise
- Work from home
Application Question(s):
- Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)
- Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.
- Do you have a main and backup computer? This is strictly required as we conduct system checks.
- Do you have a main and backup internet? This is strictly required as we conduct system checks.
Experience:
- eCommerce: 2 years (Preferred)
- Business Analyst: 2 years (Preferred)
- Jira: 2 years (Preferred)
Work Location: Remote
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