Call Center Representative

4 days ago

Taguig, National Capital Region, Philippines 1840 & Company Full time $19,200 - $32,000 per year
The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone philosophy. The ideal candidate is positive, detail-oriented, and skilled in communication and negotiation.  Key Responsibilities
  • Payment Support & Member Outreach (35%)
  • Contact members with overdue balances via phone to resolve outstanding payments
  • Assist members with billing updates or completing payments using the mobile app
  • Negotiate payment arrangements or schedules in alignment with company guidelines
  • Account Management & Issue Resolution (30%)
  • Provide accurate information on account balances, membership terms, and payment options
  • Address member inquiries and concerns, offering solutions and promotions to avoid membership cancellations
  • Escalate complex issues when necessary and document all interactions accurately
  • Retention & Service Promotion (20%)
  • Proactively upsell membership enhancements and add-on services
  • Contact cancelled members to encourage reactivation and regain business
  • dentify and reach out to cancelled members to recapture their business and restore memberships
  • Meet or exceed collection goals while maintaining a positive and supportive approach to member interactions
  • Collaboration & Compliance (15%)
  • Partner with club staff and internal teams to resolve member needs efficiently
  • Ensure compliance with company policies and the Fair Debt Collection Practices Act (FDCPA) and other regulations
Requirements
  • High school diploma or equivalent; additional education in customer service, or finance, is a plus
  • 2-3 years of experience in collections, customer service, or call center environments preferred
  • Should be knowledgeable in CRM systems
  • Strong communication, negotiation, and interpersonal skills
  • Ability to de-escalate challenging conversations and remain calm under pressure
  • Proficiency in computer systems and data entry
  • Ability to multitask, prioritize tasks, and manage time effectively
  • Bilingual proficiency in English and another language preferred ( not required)
  • Comfortable speaking on the phone for extended periods
Benefits
  • Working Conditions
  • This is a call center-based position that may include evening or weekend shifts to support members across various time zones. The role involves extended periods of sitting and frequent outbound and inbound calls
$3 - $4 an hour About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Call Center Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱150,000 - ₱250,000 per year

    Ascendion Philippines is #hiring for Call Center Representative rolePosition: Call Center RepresentativeSet up: On-Site (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume to or message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPProficiency in Customer Service,...

  • Call Center Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Seenergie Lifestyle Inc. Full time ₱276,012 - ₱300,000 per year

    Seenergie Lifestyle Inc. is hiring a Full time Call Center Representative role in Taguig, NCR. Apply now to be part of our team.Requirements for this role:Looking for candidates available to work:Mon morningMon afternoonTue morningTue afternoonWed morningWed afternoonThu morningThu afternoonFri morningFri afternoonSat morningSat afternoon1 year of relevant...

  • Call Center Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines 1840&Company Full time ₱200,000 - ₱300,000 per year

    The Call Center Representative is responsible for assisting members with outstanding balances, resolving account issues, recapturing cancelled memberships, and proactively addressing concerns to support member satisfaction and retention. The role emphasizes delivering a positive and professional experience that aligns with the Judgement Free Zone philosophy....

  • Call Center Agent

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    TASQ is seeking English-speaking call center agents for on-site positions in Taguig, with openings available starting May 13. The initial screening interview will take place via phone, so please ensure your phone line is open.- A minimum of a High School Diploma or equivalent is required.- Ideally, candidates should have one year of experience in call center...

  • NO CALL Pure Non-voice

    4 days ago

    Taguig, National Capital Region, Philippines SGS - Sapient Call Center Full time

    One-day hiring process Earn up to 28k monthly We are mass hiring for Call Center Agents as prior in our Metro sitesPosition Overview:Responsible for providing exceptional customer service and technical assistance to customers via phone, email, and chat.Job Responsibilities:Answer incoming calls, emails, and chat requests from customers seeking technical...

  • Call Center Agent

    4 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱120,000 per year

    TASQ is looking for English speakers to work on-site in Taguig for its collections call center agent account on June 3.The prescreening interview will be done over the phone.Job Description:Requirements:High School Diploma or its equivalent1 year of call center collections, customer service, or telemarketing experience preferred, but not required.Good...

  • Call Center Supervisor

    1 week ago

    Taguig, National Capital Region, Philippines Huawei Consumer Business Group Full time ₱300,000 - ₱600,000 per year

    Company DescriptionHuawei Technologies Co. offers products and services in over 170 countries, serving a third of the world's population. As one of Huawei's key business units, Huawei Consumer Business Group became the third-largest smartphone maker globally in 2015, providing an excellent user experience through its range of smartphones, PCs, tablets,...

  • Trainer Call Center

    2 weeks ago

    Taguig, National Capital Region, Philippines Empower Full time ₱250,000 - ₱500,000 per year

    Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and...

  • Call Center Agent

    1 week ago

    Taguig, National Capital Region, Philippines The Empress Core Health & Wellness Inc. Full time ₱360,000 - ₱720,000 per year

    The Empress Core Health & Wellness Inc. is hiring a Full time Call Center Agent role in Taguig, NCR. Apply now to be part of our team.Requirements for this role:Flexible hours availableLOCAL ACCOUNTCALL CENTER AGENTDAY SHIFT / LOCAL ACCOUNTOne Interview onlyNo exam/ no assessmentQUALIFICATIONS:HS/SHS/College graduate – no experience requiredBPO, Call...

  • Call Center Agent

    4 days ago

    Taguig, National Capital Region, Philippines KLP Full time ₱216,000 - ₱240,000 per year

    Welcome to the new job opportunitiesURGENT HIRINGLOCAL ACCOUNTCALL CENTER AGENTDAY SHIFT / LOCAL ACCOUNTOne Interview onlyNo exam/ no assessmentQUALIFICATIONS:HS/SHS/ College graduate with experience in BPO/Call Center local account or in salesCan START ASAPLocation: McKinley, Taguig CitySalary: P18, P20,000.00 plus incentive/commissionCommissionFull...