Call Center Supervisor

2 days ago

Taguig, National Capital Region, Philippines Huawei Consumer Business Group Full time ₱300,000 - ₱600,000 per year

Company Description

Huawei Technologies Co. offers products and services in over 170 countries, serving a third of the world's population. As one of Huawei's key business units, Huawei Consumer Business Group became the third-largest smartphone maker globally in 2015, providing an excellent user experience through its range of smartphones, PCs, tablets, wearables, and cloud services. With 16 R&D centers across the globe, Huawei drives innovation in mobility based on over 20 years of expertise in the telecommunications industry.

Role Description

This is a full-time on-site role for a Call Center Supervisor located in Taguig. The Call Center Supervisor will oversee day-to-day operations, manage and support the call center team, and ensure high levels of customer satisfaction. Responsibilities include monitoring team performance, addressing customer inquiries and complaints, and implementing strategies to improve operational efficiency and service quality.

Qualifications

  • Supervisory Skills and Team Management
  • Customer Satisfaction and Communication skills
  • Analytical Skills
  • Strong leadership and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Experience in the telecommunications or customer service industry is a plus
  • Bachelor's degree in Business Administration, Communications, or related field

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