Dispatch Support Specialist

3 days ago

Makati City, National Capital Region, Philippines SuperStaff Full time ₱400,000 - ₱600,000 per year

About the Opportunity

Searching for your next challenge? We are looking for an Overnight Dispatcher who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams and Daily interaction with Driver Agents. This position reports to the Dispatch Operations Manager.

Responsibilities:

  • Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs, and service level due times.
  • Display mastery of the CXT dispatch system.
  • Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
  • Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
  • Provide direct, efficient communication and immediate feedback to drivers
  • Achieve on-time delivery metrics of 90%+ for all markets assigned.
  • Provide positive, ongoing feedback to General Managers, City Managers, and Supervisors regarding driver supply needs and the performance of specific drivers.
  • Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
  • Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.

Requirements

  • Strong communication & interpersonal skills
  • Responsible and dependable
  • Customer service skills, both written and verbal
  • Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
  • Demonstrated ability to run operationally efficient projects and teams
  • True passion for logistics and the execution of rigorous business practices
  • Google Office Suite knowledge
  • Demonstrated ability to work in a remote environment

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • Day Shift
  • 20 PTO credits annually
  • Great Company Culture
  • Career Growth and Learnings
  • A laptop will be provided by the company
  • ONSITE WORK

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