Team Leader

IONOS Philippines Inc.

TEAM LEADER

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

GOALS OF THE POSITION:

As the Team Leader for Ad Quality and Compliance Review, you will be responsible for managing a team of Ad Quality Analysts, ensuring that their assessments are both accurate and efficient. You will guide the team in conducting thorough reviews of digital advertisements across platforms such as Google Ads, ensuring compliance with advertising policies and maintaining high standards for a reliable and transparent advertising environment.

MAIN RESPONSIBILITIES:

Team Management & Leadership

• Supervise the daily activities of the Ad Quality Review team to ensure efficient and accurate performance.
• Provide leadership, coaching, and development opportunities for team members to improve their performance and achieve team goals.
• Monitor team attendance, adherence to schedules, and overall productivity, addressing any deviations as needed.

Quality Assurance & Compliance Monitoring

• Ensure that all ad assessments made by the team adhere to established accuracy and policy compliance standards.
• Conduct regular audits of the team's work to identify areas of improvement, ensuring that the review process is both thorough and efficient.
• Work closely with internal stakeholders to ensure that advertising policies and guidelines are up to date and communicated effectively to the team.

Performance Tracking & Reporting

• Track team performance against key metrics such as review accuracy, timeliness, and adherence to quality standards.
• Submit regular performance reports, highlighting any issues, trends, or improvements in the team's output.
• Collaborate with the policy and compliance teams to escalate any policy violations or emerging risks.

Process Improvement & Efficiency

• Identify and implement improvements to streamline the ad review process and enhance team efficiency.
• Regularly evaluate and refine workflows, tools, and training materials to optimize team performance and minimize errors.
• Foster a culture of continuous improvement, encouraging team members to identify opportunities for enhancing processes.

Cross-Department Collaboration & Communication

• Act as the primary point of contact for team-related concerns, working closely with other departments such as Compliance, Policy, and Operations.
• Facilitate communication between teams to ensure alignment on performance expectations, process changes, and policy updates.
• Participate in cross-functional meetings to provide insights and feedback on team performance and industry trends.

Others:

• Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
• Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
• Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS

• Education or training in Computer Science , IT or equivalent experience
• Excellent English verbal and written communication skills
• Average technical and customer service know how on Internet services such as Webhosting, SEO, Google Ads and other internal operation/ systems
• Experience with Customer Service and Technical Support
• Has strong leadership skills
• Organized, driven and results-oriented

Job info

Location: Cebu

Type: Full-time

Category: Customer Service / Customer Management

Reference ID: 1119

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

IONOS SE

Recruiting Team IONOS

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