Mental Health Scheduler

4 days ago

Work from Home, Philippines Sphere Rocket VA Full time ₱360,000 - ₱480,000 per year

We are seeking a Mental Health Scheduler to coordinate client appointments, manage scheduling systems, and support both clients and therapists to ensure a smooth scheduling process.

Key Responsibilities

Appointment Scheduling & Coordination

  • Schedule, reschedule, and confirm client appointments.
  • Manage therapists' availability and update SimplePractice calendars.
  • Send reminders and follow-ups to reduce no-shows.
  • Optimize appointment slots for efficiency.

Client Communication & Support

  • Respond to inquiries via phone, email, or chat.
  • Provide instructions for telehealth sessions and assist with troubleshooting.
  • Explain mental health benefits, including coverage and co-pays.

Administrative Support

  • Maintain accurate records of appointments and cancellations.
  • Track scheduling trends and recommend process improvements.
  • Coordinate with the billing team on appointment-related matters.

Qualifications & Skills

  • Excellent English communication skills (written & verbal).
  • Experience in mental health or medical scheduling is required.
  • Proficiency with EHR/EMR tools, especially SimplePractice.
  • Strong organizational and problem-solving skills.

Job Type: Full-time

Pay: Php40, Php55,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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