Call Center Agent

2 weeks ago

Quezon City, National Capital Region, Philippines ST. JOSEPH THE WORKER LABOR SERVICE COOPERATIVE Full time ₱216,000 - ₱336,000 per year
  • Handle customer interactions: Answer a high volume of inbound and outbound calls, and potentially other communication channels like email or live chat.
  • Provide information: Give accurate details about products, services, policies, and account information.
  • Resolve issues: Listen to customer concerns, troubleshoot problems, and provide effective solutions to complaints.
  • Process transactions: Handle orders, process payments, and manage account inquiries.
  • Maintain records: Keep detailed and accurate logs of customer interactions in a database or CRM system.
  • Achieve targets: Meet or exceed performance goals related to call handling time, customer satisfaction, and sales.
  • Collaborate and report: Work with other departments to improve service and report on recurring customer issues or product bottlenecks.
  • Stay updated: Continuously learn about new products, services, and company procedures to maintain up-to-date knowledge

Job Types: Full-time, Fresh graduate

Pay: Php18, Php28,000.00 per month

Work Location: In person

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