Terminal Support Engineer

4 days ago

Makati City, National Capital Region, Philippines Payreto Full time ₱1,200,000 - ₱2,400,000 per year

What We Offer

  • Competitive Salary Packages
  • Professional Development Opportunities
  • Hybrid Work Setup
  • Equipment Provided
  • Day 1 HMO
  • Life Insurance

Position Overview
As a level 2 Terminal support, you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware of software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.

WHAT WILL YOU DO?

  • Installing and maintaining Point of Sale systems, software and interfaces
  • Liaising with suppliers and coordinating activities with support partners and vendors
  • Creating operating manuals, checklists, and training manuals / materials
  • Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies)
  • Solving hardware, software, network, and communication problems in POS systems and related applications
  • Organizing mass rollouts of terminal software, administration, creating and updating tickets
  • Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required
  • TMS (Terminal Management System) ownership and support

WHAT SHOULD YOU HAVE?

  • At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry
  • Experience in application support, release and incident management
  • Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
  • Great communication skills
  • Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues
  • Verifone and MX51 experience is desired
  • Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+

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