Tier 1

24 hours ago

Pasig, National Capital Region, Philippines Acquire Intelligence Full time $104,000 - $130,878 per year

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Tier 1 - Technical Support Specialist Job Overview: We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions. Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations. Key Responsibilities: Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal. Work with customers to gather information, request pertinent details, and assess issues. Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support. Utilize available documentation to understand and support client software applications. Accurately record case details, troubleshooting steps, and resolutions in the case management system. Follow up with customers to ensure issue resolution and satisfaction. Requirements: Education & Experience: Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role. Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers. Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively. Passion for improving troubleshooting documentation and support processes. Work Schedule & Location: Must be based in the Philippines. Onsite work required May require shifting schedules, including weekends or holidays, depending on customer needs.

Join the A-Team and experience the A-Life

  • Tier 1 Network Support

    2 days ago

    Pasig, National Capital Region, Philippines UPTC Full time $40,000 - $60,000 per year

    Qualifications Required: 6 months to 1+ year of experience in an IT support or helpdesk environment Foundational knowledge of networking principles, including IP addressing, DNS, DHCP, and NAT Exposure to or experience working with VoIP technologies (e.g., softphones, SIP phones, PBX systems) Ability to perform basic network diagnostics such...

  • Tier 1 UCaaS Analyst

    2 days ago

    Pasig, National Capital Region, Philippines Comcast Full time $50,000 - $100,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Technical Support Tier 1

    2 days ago

    Pasig, National Capital Region, Philippines Emapta Full time ₱800,000 - ₱1,200,000 per year

    Connecting People, One Solution at a Time Be the voice that turns technical frustrations into smooth resolutions, providing reliable and friendly support to customers while mastering cutting-edge telecommunication tools. Grow your career in the telecommunications industry with international exposure, the chance to make your mark, and the opportunity to...

  • On Site

    2 days ago

    Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time ₱24,000 per year

    With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means: ...

  • On Site

    5 days ago

    Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time

    OverviewJoin to apply for the On Site - Customer Care Specialist (Pasig City) role at Millennium 1 SolutionsA Career at NTT DATA Means:Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where...

  • On Site

    2 days ago

    Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time ₱24,000 per year

    With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It's our belief in possibility that drives us, but it's our people that make it happen. At NTT DATA, what you do matters.A Career at NTT DATA Means:Having...

  • Tier 2 UCaaS Engineer

    24 hours ago

    Pasig, National Capital Region, Philippines Comcast Full time $104,000 - $130,878 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Tier 2 NOC Engineer

    3 days ago

    Pasig, National Capital Region, Philippines Blueface Ltd Full time

    time type Full timeposted on Posted 30+ Days Agojob requisition id R412898Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide...

  • Customer Support Specialist

    1 day ago

    Pasig, National Capital Region, Philippines beBeeSupport Full time ₱3,500,000 - ₱6,000,000

    Job SummaryThis role involves providing Tier 1 and Tier 2 Technical Support in a 24/7 Environment. As the primary escalation contact, you will handle various issues and serve as the first point of contact for customer inquiries, escalating complex matters to specialized teams when needed.

  • L1 VoIP Support

    2 days ago

    Pasig, National Capital Region, Philippines UPTC Full time ₱150,000 - ₱300,000 per year

    Qualifications Required: 6 months to 1+ year of experience in an IT support or helpdesk role. Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and NAT. Experience with or exposure to VoIP systems (e.g., softphones, SIP phones, PBX). Ability to perform basic network troubleshooting (ping, traceroute, restarting...