Customer Experience Representative

2 days ago

Philippines Fresh Prints Full time $2,000 - $3,000 per year
Responsibilities
  • Field inbound customer emails, calls, texts, and chats
  • Communicate with clients, answer their questions, resolve issues, and update records
  • Coordinate with internal teams and clients to resolve order issues
  • Qualify leads and assign them to the sales team
  • Converting leads into orders for clients that are assigned to the CX team
  • The unknown - we're always looking to find new ways to improve and we want you to take ownership of future projects that add value to the team
Essential Requirements
  • 1-5 years of customer service experience
  • At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
  • Experience with both phone-based customer service and chat-based customer service
  • Neutral Accent
  • Positive attitude
  • Calm under pressure
  • Good problem-solving skills
Personal Attributes
  • Detail Oriented
  • Natural Leader
  • Goal-Driven
  • Proactive & Problem Solver
  • Ability to remain calm under pressure
  • Open to change

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