Customer Experience

2 days ago

Philippines InDebted Full time ₱500,000 - ₱1,000,000 per year

Customer Experience - Head of ExcellenceLocation: PhilippinesDepartment: Operations – Operations ExcellenceEmployment: Emapta ContractWork Arrangement: RemoteDo you hold working rights in the Philippines? ✱YesNoAre you willing to undergo background and police checks if successful? ✱YesNoHow many years of experience do you have in each of the below areas: Training, QA, Process improvement, and Collections?

✱Provide a brief overview of a process or system improvement you implemented/oversaw that led to an improved outcome for a customer, client, or business. ✱What approach do you take to ensure agents have access to accurate and up-to-date knowledge when dealing with customers? ✱Share an example of how you established or enhanced a quality assurance framework.

What tools, methodologies, or standards did you apply? ✱Describe your approach to building and overseeing high-performing teams, particularly in training, quality assurance, and process improvement. How do you drive accountability and continuous improvement?

✱Additional InformationYes, InDebted can contact me about future job opportunities for up to 1 year. Privacy policy

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