Software Application Specialist

4 days ago

Malolos, Central Luzon, Philippines RT Lawrence Corp- Phil Branch Full time ₱240,000 - ₱360,000 per year

RT Lawrence Corporation is expanding

We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve.

We take pride on our propriety software that we modify and setup base on our clients need and we are expanding in seeking technology professionals in Mexico for our added several new clients to our Remittance, Lockbox and new Data Analytics divisions.

Job Title: Software Support Specialist / Helpdesk

Job Description:

We are looking for a talented Software Support Specialist to join our Helpdesk team. In this role, you will be responsible for providing technical assistance and support to our clients regarding our software products. You will diagnose and resolve software issues, answer inquiries, and guide users through troubleshooting steps. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering top-notch customer service.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone, email, or chat.
  • Troubleshoot software issues and provide solutions or workarounds.
  • Document and track customer issues using our helpdesk ticketing system.
  • Collaborate with other team members to resolve complex technical problems.
  • Assist with software installations, updates, and configurations.
  • Educate customers on software functionality and best practices.
  • Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
  • Contribute to the creation of support documentation and knowledge base articles.

Qualifications:

  • Keen Observer: Acute attention to detail, adept at identifying errors and offering insightful solutions.
  • Innovative Thinker: Demonstrates creativity and enjoys exploring unconventional ideas for impactful solutions.
  • Technical Support Experience: Proven track record in supporting software applications, preferably in a cloud-based setting. Familiarity with incident management systems and ticketing tools.
  • Self-Starter: Capable of executing projects independently with minimal guidance.
  • Strong Communicator: Confident in expressing ideas and providing constructive feedback.
  • Passion for Excellence: Enthusiastic and dedicated to delivering high-quality work.
  • Alignment with Core Values: Committed to upholding integrity, honesty, and respect for all stakeholders.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or helpdesk role (3-5 years).
  • Strong analytical and problem-solving skills.
  • Excellent English communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Familiarity with remote connection tools and software troubleshooting techniques.

Join our team and be part of a dynamic environment where your contributions are valued, and you have the opportunity to make a meaningful impact. Apply now to embark on an exciting journey with us

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

  • Health insurance
  • Transportation service provided

Work Location: In person

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