Forecasting and Capacity Analyst

2 weeks ago

Pasay, National Capital Region, Philippines Entain Full time ₱1,200,000 - ₱2,400,000 per year

Company Description
Entain is a business with big ambitions. Our vision is to be the world-leader in sports betting and gaming interactive entertainment. Our purpose is to bring moments of excitement into people's lives. We also have a clear strategy across two broad pillars: sustainability and growth.

Job Description

  • Use combinations of historical information, available technology, industry knowledge, and experience to work with your team to build accurate long and short-term forecasts in a multi-location omni channel environment.
  • Ensure proper capacity planning is done across appropriate channels and skills, with all proper training classes planned, and overall operations balanced.
  • Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that might impact arrival patterns that would require schedule adjustments to balance the operations.
  • Communicate with key stakeholders both in and outside of the department on relevant data surrounding Forecasting & Capacity Planning, sharing additional insights where needed, to help build a collaborative environment.
  • Identify and recommend opportunities for process improvement and risk control development
  • Make decisions and resolve issues to meet business objectives and work through additional project work as needed to assist with the overall WFM team goals.
  • Provide guidance through mentoring, training and development where needed.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  • Act as a Workforce Subject Matter Expert for WFM tools and tools that could impact the day-to-day activities of WFM in collaboration with teams on any type of technology implementation or changes.

Qualifications

  • +1 year WFM experience required in some capacity
  • Ability to follow policies, procedures, and regulations
  • Ability to work effectively, as well as independently, in a team environment
  • Ability to meet or exceed business goals and objectives, while fostering a team atmosphere
  • Ability to exercise independent judgment to identify and resolve problems
  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Ability to work effectively in structured but flexible, adaptable, and changing, contact center environment
  • Ability to present information, findings, and training to groups of various size including senior management teams
  • Knowledge and understanding of workforce management software packages including NICE (preferred) / Verint WFM, etc
  • Exceptional analytical skills.
  • Proficient in using Microsoft Office software products.
  • Knowledge on BI tools such as SQL, Python, Snowflake, Teradata is an advantage

Additional Information
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

  • Audit Senior Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines Infinit-O Full time ₱900,000 - ₱1,200,000 per year

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Fund Management Senior Analyst

    1 week ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱1,500,000 - ₱2,500,000 per year

    We're Hiring: Fund Management Senior AnalystMOA, Pasay | Hybrid (2-4x a week RTO) | Night ShiftJOB RESPONSIBILITIES:Review monthly hedge fund and quarterly private equity fund NAV files prepared by a third-party administratorAggregate, compile, and normalize large sets of hedge fund and private equity investor data including investor positions and...

  • Fund Management Senior Analyst

    2 weeks ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱100,000 - ₱120,000 per year

    FUND MANAGEMENT SENIOR ANALYSTWork Address: MOA, PasayWork Set-up: NightshiftWork Schedule: 2-4x a week RTODUTIES AND RESPONSIBILITIES:Review monthly hedge fund and quarterly private equity fund NAV files prepared by a third-party administratorAggregate, compile, and normalize large sets of hedge fund and private equity investor data including investor...

  • Freelance Account Executive

    2 weeks ago

    Pasay, National Capital Region, Philippines World Class Concepts Corp. Full time ₱900,000 - ₱1,200,000 per year

    THIS IS A COMMISSION BASED POSITIONManagement of client accountsFacilitates communication between clients and company regarding concerns, supports, promotion, collection and other matters and/or problems which may arise in the client-supplier relationshipRecommends company products and services to meet client requirements, considering salable features such...

  • Technical Planning

    2 weeks ago

    Pasay, National Capital Region, Philippines c0b779e1-5983-48c5-a9f1-559cb1324205 Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The Technical Planning and Engineering Services Supervisor oversees the planning, scheduling, and coordination of all aircraft maintenance activities, ensuring timely execution of maintenance programs and adherence to company standards. Lead and support the Technical Planning and Engineering Team by providing direction, conducting audits,...

  • Technical Planning

    2 weeks ago

    Pasay, National Capital Region, Philippines PHILJETS AERO SERVICES Full time ₱600,000 - ₱1,200,000 per year

    Job Summary:The Technical Planning and Engineering Services Supervisor oversees the planning, scheduling, and coordination of all aircraft maintenance activities, ensuring timely execution of maintenance programs and adherence to company standards. Lead and support the Technical Planning and Engineering Team by providing direction, conducting audits,...

  • Sales Associate

    2 weeks ago

    Pasay, National Capital Region, Philippines The Hiring Hub Full time ₱168,000 - ₱336,000 per year

    URGENT HIRING PROMODISERS / SALES ASSOCIATEJob Description:Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scalesMaximize customer interest and sales levels by displaying products appropriatelyPlan and develop merchandising strategies that balance customers' expectations and company's objectivesAnalyse...

  • oic

    2 weeks ago

    Pasay, National Capital Region, Philippines The Hiring Hub Full time ₱27,600 per year

    LOOKING FOR SALES OICJob Description:Coordinate with buyers, suppliers, distributors, and analysts to support negotiations on pricing, quantities, and delivery schedules.Maximize customer interest and sales performance through effective and strategic product displays.Develop and implement merchandising strategies that align customer expectations with company...

  • 9G Visa Compliance Officer

    1 week ago

    Pasay, National Capital Region, Philippines Guangdong Hotel and Restaurant Full time ₱1,200,000 - ₱2,400,000 per year

    Send your resume to with the SUBJECT: COMPLIANCE OFFICERJob Summary:We are seeking a proactive and detail-oriented Compliance Officer to manage and ensure full adherence to all legal, regulatory, and internal compliance standards of the organization. This role is vital in maintaining business continuity by overseeing the timely processing and renewal of...

  • Project Manager

    2 weeks ago

    Pasay, National Capital Region, Philippines SM Engineering Design and Development Corp. Full time ₱60,000 - ₱180,000 per year

    JOB DESCRIPTIONThe Tasks/Responsibilities of the position are as follows:Communicate the direction of the management and its goals to the team being managed both organic to SMEDD as well as Contractors, vendors, and Suppliers involved in the projectManage the group and individual performance of his/her team which includes setting direction for the team as...