CRM Specialist

20 hours ago

Mandaluyong City, National Capital Region, Philippines Aumtrend Full time ₱450,000 - ₱600,000 per year
  • Role : CRM Specialist (Zendesk) - Customer Experience
  • Company : One of the Global Client
  • Location: Mandaluyong City
  • Schedule: Monday-Friday
  • Work Setup: Onsite & ( Later Hybrid - But This setup Still not yet confirmed yet )
  • Shift: Day Shift

Job Skills :

  • Exp in configuration, support
  • Keep track of user needs and requirements.
  • Optimize existing functionalities in line with user requirements.
  • Implement new features based on user needs and optimization opportunities.
  • Collaborate with other teams to ensure continuous development of Zendesk's functionalities.
  • Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.
  • Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.
  • Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
  • Monitor and maximize Customer and Agent satisfaction.
  • Stay up to date with latest CRM technologies and AI advancements.

Authorization level:

· All access rights to CX / CS data for performance assessments as well as business cases.

· Admin access to CRM for configuration and maintenance purposes.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Application Question(s):

  • • Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
  • • Stay up to date with latest CRM technologies and AI advancements.
  • Experience in to Zendesk configuration, support
  • Collaborate with other teams to ensure continuous development of Zendesk's functionalities.

*

Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.

  • • Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.

Work Location: On the road

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