CRM Specialist
4 hours ago
- Role : CRM Specialist (Zendesk) - Customer Experience
- Company : One of the Global Client
- Location: Mandaluyong City
- Schedule: Monday-Friday
- Work Setup: Onsite & ( Later Hybrid - But This setup Still not yet confirmed yet )
- Shift: Day Shift
Job Skills :
- Exp in configuration, support
- Keep track of user needs and requirements.
- Optimize existing functionalities in line with user requirements.
- Implement new features based on user needs and optimization opportunities.
- Collaborate with other teams to ensure continuous development of Zendesk's functionalities.
- Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.
- Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.
- Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
- Monitor and maximize Customer and Agent satisfaction.
- Stay up to date with latest CRM technologies and AI advancements.
Authorization level:
· All access rights to CX / CS data for performance assessments as well as business cases.
· Admin access to CRM for configuration and maintenance purposes.
Job Type: Full-time
Pay: Php30, Php50,000.00 per month
Benefits:
- Health insurance
- Life insurance
Application Question(s):
- • Monitor daily performance of Zendesk and alert Application Manager of any abnormalities.
- • Stay up to date with latest CRM technologies and AI advancements.
- Experience in to Zendesk configuration, support
- Collaborate with other teams to ensure continuous development of Zendesk's functionalities.
*
Collaborate with Zendesk to ensure we make most out of our Zendesk products, following best practices.
- • Troubleshoot and resolve technical issues related to Zendesk's functionality and performance.
Work Location: On the road
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