IT Director, Product Management

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People

First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What

We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People

First. What can you expect in an IT Director, Software Development role with TaskUs:The IT Director, Product Management at TaskUs will increase company value and performance through the design and management of an innovation roadmap for various software product lines. Product lines are focused on internal innovation and client value, are branded by our world-class employee culture, and automate key business accelerators.

You will start your journey by taking responsibility for working with internal stakeholders and client-facing leaders to manage and prioritize features for one of our key global software platforms using your unique blend of broad technical knowledge with business savvy. You will help developers and analysts on our teams to synthesize business and client needs, create a holistic roadmap, lead small rapid prototyping, and advise all our delivery teams on the path to production operations for features and new solutions. Your efforts will combine an entrepreneurial mindset, a drive to action, experience with various digital business domains, a network of industry specialists, and a deep understanding of all processes and methods in technical product development.

You will help support delivery teams in the design of a future technology-enabled business at TaskUs. Your communication skills allow you to translate complex relationships and solutions into understandable strategies and effective concise presentations. You will collaborate cross-functionally across IT, Engineering, and business teams leveraging the TaskUs cultural values to create a unified product vision and sustainable strategies for success of all teams.

Key Responsibilities:Relationship & Stakeholder Management: Manage executive business relationships globally, conduct executive product briefings with ease and influence. Utilize discipline, trust, and gravitas as a means to negotiate, direct and establish expectations and convey business conditions impacting periodic design and development. Prioritization: Familiarity with MOSCOW, RICE, and KANO methods of scoring and prioritization with product sponsors and ability to balance the opinions of mixed cross-functional stakeholder groups.

Needs and Value Assessment: User field research, stakeholder requirements and priorities, gap-fit assessments, user experience design. Product Delivery: Partner with other teams providing support for scrum masters, analysts, project managers, and software delivery leads and developers to ensure product commitments are appropriately negotiated and delivered as promised. Results: Delivery small, quick wins often.

Operate with agility. Measure and report on the business value and impact of deliverables. Continuous Improvement: Define and measure performance ruthlessly, identifying opportunities to improve, set expectations, monitor cross-functional team dynamics to ensure the entire team is successful.

Ideation & Innovation: Combine business insight, stakeholder and user feedback, product operational observations, and research to iterate in quickly creating product scope and feature ideas. Research: Industry trend analysis, competitive analysis, market research, software vendor assessments. Strategy: Establish recurring methodology for evaluating operational, business, and market conditions and current strategy direction for the portfolio and for specific products.

Required Qualifications:15 years of related business experience.12 years software development, design, and product management experience. At least 10 years of leadership experience in a global business environment across multiple international work locations. Experience leading multiple product teams which consistently delivered quality projects on time with a broad scope and business impact.

UX: You are passionate about creating intuitive, simple user experiences. You have a strong eye for usability and quality design. Technical: You are comfortable working with engineering leadership to prioritize broadly and understand technical complexities of your product areas.

Analytical: You have a good grasp of experiment design, statistical analysis, and multivariate testing. Organizational skills: You are able to manage multiple teams with stakeholders across the organization. Communication: You're a strong communicator, both written and orally.

Diplomatic: You know how to work with all different types of personalities, and can navigate tough conversations. Adaptive: You are curious, optimistic and a skilled problem-solver. Education / Certifications:Bachelor's degree in Engineering, Computer Science, Product Design or other related field required.

MBA preferred and beneficial, not required. How We Partner

To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. TaskUs is committed to providing equal access to opportunities.

If you need reasonable accommodations in any part of the hiring process, please let us know.