start asap

2 weeks ago

Cebu City, Central Visayas, Philippines Clu Forwarding Full time ₱150,000 - ₱250,000 per year

About the role

Clu Forwarding is seeking an enthusiastic customer service representative to join their team in Cebu City, Cebu on a full-time basis. In this role, you will be providing exceptional customer support through chat channels, ensuring our clients receive a seamless and positive experience.

What you'll be doing

  1. Respond promptly and professionally to customer inquiries and concerns via chat
  2. Troubleshoot and resolve customer issues in a timely and empathetic manner
  3. Provide accurate and up-to-date information about products, services and policies
  4. Identify opportunities to cross-sell and upsell additional services
  5. Maintain detailed records of customer interactions
  6. Collaborate with other teams to ensure consistent and effective customer service
  7. Continuously look for ways to improve the customer experience

What we're looking for

  1. Previous experience in a customer service or call centre role
  2. Strong communication and interpersonal skills
  3. Excellent problem-solving and critical thinking abilities
  4. Proficiency in English, both written and verbal
  5. Ability to work efficiently in a fast-paced environment
  6. Positive attitude and a genuine passion for providing outstanding customer service

What we offer

At Clu Forwarding, we are committed to creating an environment where our employees can thrive. We offer a competitive salary, opportunities for career development, and a range of benefits including healthcare coverage, pension contributions, and generous annual leave. Our office in Cebu City is modern and well-equipped, with a focus on employee wellbeing and work-life balance.

About us

Clu Forwarding is a leading provider of global logistics solutions, with a focus on delivering exceptional customer service. We have a strong presence in the Asia-Pacific region and are continually expanding our reach to better serve our clients. Our core values of integrity, innovation, and excellence drive everything we do, and we are proud to be an employer of choice in the industry.

Apply now to join our dynamic team

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