START ASAP: CSR/ Customer Service:

2 weeks ago

Cebu City, Central Visayas, Philippines VICTORIAN PLACEMENT AGENCY Full time ₱200,000 - ₱400,000 per year

About the role

We are seeking a driven and customer-focused Customer Service Representative to join our dynamic team at VICTORIAN PLACEMENT AGENCY' in Cebu Central Visayas. This full-time position is an excellent opportunity for fresh graduates or entry-level professionals to kick-start their career in the customer service industry.

What you'll be doing

  • Respond to customer inquiries and complaints via phone, email, chat, and other communication channels
  • Provide exceptional customer service by resolving issues efficiently and effectively
  • Maintain accurate records and documentation of customer interactions
  • Identify opportunities to improve customer experience and provide feedback to management
  • Collaborate with cross-functional teams to ensure seamless customer support
  • Adhere to company policies, procedures, and quality standards

What we're looking for

  • Strong communication and interpersonal skills with a focus on customer service
  • Ability to prioritize and multitask in a fast-paced environment
  • Excellent problem-solving and decision-making skills
  • Proficiency in using computer systems and software applications
  • A positive attitude and a genuine desire to help others
  • Relevant customer service or call centre experience is preferred, but not required for fresh graduates

What we offer

At VICTORIAN PLACEMENT AGENCY', we believe in investing in our employees' growth and development. We offer competitive compensation, opportunities for career advancement, and a supportive, collaborative work environment. Our comprehensive benefits package includes health insurance, training and development programs, and a range of work-life balance initiatives to help you thrive both professionally and personally.

About us

VICTORIAN PLACEMENT AGENCY' is a leading provider of customer service and business process outsourcing solutions. With a strong presence in Cebu Central Visayas, we pride ourselves on delivering exceptional service to our clients and creating a positive, inclusive workplace for our employees. Join our team and be a part of our continued success and growth

Apply now to start your rewarding career with VICTORIAN PLACEMENT AGENCY'.

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