Casino Operation Specialist

4 days ago

Philippines TATE ASIA Full time $70,000 - $120,000 per year

Summary:

Our client is a dynamic and fast-growing company with a strong presence in the online gaming and digital entertainment industry. Their mission is to deliver innovative, data-driven, and culturally relevant gaming experiences tailored to the global market. They are currently expanding the team and seeking experienced and passionate professionals to join them in multiple roles.

Role and Responsibilities:

  • Platform Monitoring: Monitor the online casino lobby and platform to ensure all games, payment systems, and user interfaces operate smoothly and without interruptions.

  • Player Support: Handle escalated customer inquiries and complaints, ensuring timely resolution and maintaining high levels of player satisfaction.

  • Compliance and Security: Ensure all operations comply with relevant gaming regulations, licensing requirements, and data protection laws (e.g., PAGCOR).

  • Performance Analysis: Analyze platform performance metrics, including player activity, game performance, and transaction success rates, to identify trends and areas for improvement.

  • Game Management: Collaborate with game providers to ensure new games are integrated correctly and existing games perform optimally.

  • Fraud Prevention: Monitor for suspicious activity, including potential fraud or cheating, and coordinate with the fraud prevention team to mitigate risks.

  • Reporting: Generate regular reports on operational performance, player engagement, and system uptime for senior management.

  • Collaboration: Work closely with marketing, IT, and customer support teams to implement promotions, troubleshoot technical issues, and enhance the user experience.

Requirements:

  • Minimum of 3 years in online casino management for a tier 1 Operator.

  • A bachelor's degree in marketing, Business, IT, or a related field.

  • Strong understanding of casino management systems, gaming software, and regulatory compliance frameworks.

  • Proficient in data analysis and reporting tools to monitor performance metrics and make data-driven decisions.

  • In-depth knowledge of gaming regulations, licensing requirements, and responsible gambling practices.

Specialization

:Customer Service

Type of Employment

:Permanent

Minimum Experience

:Fresher

Work Location

:Philippines

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