Business Operations Specialist

4 days ago


Philippines Telna Full time

Job Title: Business Operations Specialist Job Summary: The Business Operations Specialist at Telna is responsible for enhancing operational efficiency, optimizing processes, and supporting business decision-making through data-driven insights. This role requires a deep understanding of the telecommunications industry, its unique challenges, and environment. The ideal candidate will work closely with cross-functional teams including network operations, engineering, customer service, finance, and product development to ensure business strategies align with operational capabilities. Key Responsibilities: Process Improvement: Identify inefficiencies within operations (e.g., customer support processes, billing cycles) and propose solutions to streamline workflows. Work with technical and operational teams to improve service delivery and reduce operational costs. Ensure process changes comply with industry standards. Cross-functional Collaboration: Collaborate with network operations, engineering, IT, sales, marketing, and customer service teams to align operations with business requirements. Support engineering and sales teams in automating and optimizing operations. Act as a bridge between sales and engineering teams to ensure business objectives are operationally feasible. Lead or assist in initiatives such as service quality improvements or new service deployments. Manage project timelines and milestones while ensuring all projects align with strategic business goals. Oversee risk management for operational projects, particularly around customer service processes. Seniority level Mid-Senior level Employment type Full-time Job function Business Development, Information Technology, and Strategy/Planning Industries Telecommunications #J-18808-Ljbffr



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