GBS Customer Services Jr.

1 day ago

Ayala Alabang, National Capital Region, Philippines SGS Full time $40,000 - $60,000 per year

Specific Responsibilities

  • At all times, complies with SGS Code of Integrity and Professional Conduct.

  • Coordinate with various departments to ensure prompt and appropriate responses to customer needs.

  • Outlines the scope, quotes, schedules, and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territory

  • Act as the liaison and advocate for the customer's needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projects

  • Consult with customers to develop analysis protocols, create testing schedules and interpret results.

  • Demonstrate a deep understanding of regulatory requirements, onboard treatment systems, and SGS policies, procedures, and service offerings

  • Engage with customers to develop relationships based on trust and competence

  • Facilitate operational excellence by communicating customer needs and organizational best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiency

  • Adheres to internal standards, policies, and procedures

  • Performs other duties as assigned

  • Develops skills and knowledge to progress in your career.

  • Develops trust by providing timely responses to all inquiries, whether by phone or email.

  • Promotes a positive "Can do" attitude and a safe working environment.

  • Be knowledgeable and compliant with SGS procedures and standards.

  • Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.

  • Builds and maintains strong working relationships.

  • Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.

  • Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

  • Ensures work area in GBS is kept clean and presentable at all times.

  • Remains familiar with SGS quality assurance procedures.

Complies to all SGS QHSE and HR policies and procedures.

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