General Manager

We are seeking an experienced General Manager to lead our operations in Manila, Philippines, driving business performance, operational excellence, and exceptional guest experiences. The role oversees all aspects of hotel operations, including financial performance, team leadership, and brand standards, while ensuring alignment with corporate goals and local market dynamics.

This position requires a hands-on leader with strong commercial acumen, strategic thinking, and the ability to inspire and engage diverse teams in a competitive hospitality environment.

Profitability

• Prepares marketing, operating, CAPEX/Spec R&M plans
• Prepares monthly forecasts for the balance of the year, including Marketing Plan, P&L and cash flow
• Monitors and analyses P&L statements and forecasts to optimize profitability
• Ensures the productivity initiative contributes to the long-term success of the Hotel
• Ensures that effective fiscal controls are in place

Organizational Development

• Creates unity of purpose and leadership skills throughout the organisation
• Lead the team and develop short, medium and long-term business strategies to fulfil the Hotel's Vision and Mission and provide mechanisms to track progress
• Ensures that Hotel employees are committed to a common set of values to provide the foundation for relationships and decision-making
• Ensures that the Hotel has a functioning relevant policy manual
• Creates an environment where teamwork is encouraged and recognized as the desirable style of achieving superior performance
• Provides an environment where creativity and innovation are recognized/rewarded

Sales and Marketing

• Acts as leader of the Hotel's Marketing and Sales initiatives
• Participates in and approves the Hotel Marketing Plan and reviews with the DOM quarterly
• Develops/Leads customer focus groups/advisory councils

Guest Satisfaction

• Provides leadership in developing the culture of a customer-driven organisation
• Develops "voice of the customer" tools to track guest satisfaction to be shared with employees

Human Resources

• Provides staff facilities that are the "envy of the industry" and review benefits and services with HR to ensure high quality/continuous improvement
• Creates data to ensure meeting/exceeding internal customers' expectations
• Ensures implementation of effective systems for awards and recognition
• Ensures compensation is fair in the market while attracting/rewarding the best people
• Ensures that employees have every opportunity to provide their knowledge/expertise
• Commits to the long-term localisation of key positions
• Ensure that the Hotel develops, implements and monitors the succession plan and the individuals identified therein
• Actively pursues effective communications throughout the organisation
• Implements/monitors programmes to ensure a healthy management/employee environment
• Implements performance appraisal system(s) to optimize Hotel performance
• Provides the mechanisms for the organisation and the individuals to develop and increase their competencies

Meetings

• Conducts and attends GM meetings, Quarterly Operations Reviews, EXCOM Meeting, Department Heads Meeting, Profit & Loss Meeting and Daily Morning Briefing

Environmental Awareness Management

• Implements and supports an Environmental Awareness Program

Energy Conservation

• Initiates and monitors Energy Conservation Program to ensure minimum energy and utility consumption

Asset Management

• Ensures the safety and quality of the building, facilities and services to complement the image of the Hotel
• Ensures the Hotel has a Crisis Management Plan that is reviewed with key positions
• Implements preventive maintenance plans for the Hotel to ensure asset preservation
• Proposes and implements capital investment plan(s) to maintain/upgrade facilities

Owner Relations

• Maintains effective communication with owners
• Supplies information on key issues
• Maintains pro-active contact to provide updates
• Attends Board Meetings as required

Experience and Skills

• A track record of working in a fast-paced business
• Extensive team leadership experience with strong leadership capability and the ability to inspire and motivate at all levels.
• A strong team player with the ability to build strong relationships across a global business with a range of key stakeholders.
• Excellent interpersonal and influencing skills across cultures and organizational levels.
• Excellent communication skills, both verbal and written.