Systems Operations Architect

We are seeking a Systems Operations Architect to design and scale the operational infrastructure supporting our global go-to-market execution. This role will lead the modernization of existing reporting and workflow systems—transitioning from Google Sheets and Zapier into developer-backed, API-driven platforms anchored in Power BI While this is not a coding role, it requires strong collaboration with developers and engineering teams to translate business requirements into scalable architectures. The successful candidate will ensure automation-first operations across Salesforce, Power BI, and other critical platforms
Key Responsibilities Business Impact & Automation Eliminate manual and Zapier-based workflows by designing API-driven automations Map escalation paths, triggers, and workflow rules across core business systems Track automation adoption and measure efficiency gains against KPIs
Systems Design & Governance Redesign legacy Google Sheets frameworks into structured, scalable Power BI data models Define schemas, operational logic, and SLA monitoring frameworks for development teams Maintain version control, documentation, and change logs for system governance
Data Flow & Reporting Partner with engineering to build pipelines from Salesforce and operational platforms into centralized dashboards Ensure transformation accuracy, prevent schema drift, and maintain ≥ 99% data quality Deliver SLA and risk-monitoring dashboards for proactive management
Stakeholder Collaboration Act as liaison between Product, Operations, Data, and Development teams Translate operational requirements into technical specifications and validate outputs Provide documentation and training to drive adoption across managers and users
Success Metrics Migration: 100% of legacy control books transitioned into Power BI within 6 months Timeliness: ≥ 95% of roadmap items delivered as scheduled Automation Coverage: ≥ 80% of manual processes replaced with system-based logic Data Integrity: ≥ 99% pipeline accuracy; zero schema drift Stakeholder Satisfaction: ≥ 9/10 rating from Product, Ops, and Development partners Documentation: Complete SOPs, diagrams, and version logs across all systems. Qualifications & Experience Leadership & Delivery Proven success leading systems migration or product operations initiatives in SaaS or high-growth environments Strong record of on-time delivery for operational or reporting transformations. Technical Expertise Deep understanding of Salesforce data models, Power BI architecture, and workflow automation Hands-on experience migrating from no-code/low-code tools (Sheets, Zapier) into developer-backed systems Skilled in pipeline design, schema governance, and automation strategy. Collaboration & Communication Effective partner to engineering and product teams, translating business needs into system architecture Strong communicator able to document workflows, train managers, and drive adoption Comfortable balancing technical detail with business priorities to influence decision-making About 1840 & Company
& Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal

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