Application Support Specialist

2 days ago


Philippines Kaptan Talent Solutions, Inc. Full time ₱720,000 - ₱900,000 per year

Responsibilities

· - Provide school-facing support for UKG, SCW, and other education-related platforms.

· - Troubleshoot issues, document solutions, and escalate complex cases.

· - Assist in training and adoption of new tools at the school level.

· - Maintain knowledge base documentation and user guides.

Qualifications

· - 2–4 years in application support or customer-facing IT roles.

· - Strong communication and customer service orientation.

· - Experience with HRIS, ERP, or SIS platforms preferred.

· - Ability to manage multiple school relationships effectively.

Key Performance Indicators (KPIs)

· - School satisfaction scores ≥ 85%.

· - Adoption of supported platforms ≥ 90%.

· - Tickets closed within SLA ≥ 90%.

Job Types: Full-time, Permanent

Pay: Php45, Php75,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Work from home

Work Location: Remote



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