Contact Center Agent

2 days ago

Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time $40,000 - $60,000 per year

  1. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  2. Handle in-bound/out-bound calls to set up and address inquiries, requests and complains in a timely manner.

  3. Use good judgment to handle difficult situations.

  4. Consistent documentation of all calls accurately.

  5. Timely distribution of emails to all parties requiring assistance.

  6. Constant demonstration of a positive attitude on every call

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