Contact Center Expert

2 days ago


Pasig, National Capital Region, Philippines beBeeSolutions Full time $100,000 - $200,000
Job OverviewDialpad is seeking a skilled Solutions Architect to join our team. In this role, you will be responsible for designing and configuring contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.Additionally, you will provision and configure desk phones, providing best practices and recommendations for an efficient setup.Responsibilities:
  • Contact Center Call Flow Design: Design and configure contact center call flows that meet the needs of our clients.
  • Client Collaboration: Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
  • Desk Phone Configuration: Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
  • Deployment Efforts: Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
  • Troubleshooting and Bug Reporting: Troubleshoot issues and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
  • Workflow Analysis and Refining: Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.


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