Business Process Associate II

2 days ago

Manila, National Capital Region, Philippines Crawford & Company Full time ₱900,000 - ₱1,200,000 per year

Responsible for ensuring proper processing of information from first line of process to identify and reconcile possible adjustments.

  • Information Review
  • Processes client information by adheres to the standard operating procedures (SOP) and turnaround time set forth
  • Reviews and identifies if there are adjustments and variances to reconcile
  • Summarizes information to prepare necessary reports
  • Liaises with other processors to reconcile any issues regarding client information
  • Business Process Support
  • Resolves issues and other inquiries regarding matters of work in a customer-oriented approach
  • Ensures proper file management for all client systems by accurate and complete documentation
  • Routes tasks to appropriate processors by utilizing internal systems
  • Refers matters beyond limits of authority and expertise to immediate superior for direction
  • Upholds the Crawford Code of Conduct by protecting the confidentiality of information
  • Performs variety of administrative duties and other related tasks from time to time as assigned to contribute to other business processes

  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.

  • Bachelor's degree in any related course.

  • At least two (2) years working experience in a claims or insurance management services.
  • Proficient typing skills.
  • Good communication skills.
  • Proficient in word processing and spreadsheet softwares.
  • Analytical skills - Identify and evaluate information.
  • Ability to multi-task, prioritize and manage time effectively.
  • Keen attention to details in order to produce quality output.
  • Maintains high degree of professionalism and confidentiality.
  • Interpersonal skills - Able to work independently and as a team member.

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