L2 NOC Engineer

About Orro

We're an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia's biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create "future now" solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they're with. But more than that, we know that real impact comes from connecting people, not just machines. That's why we take the time to understand our clients; how they work, what matters to them, and where they're headed so we can deliver not just what they need today, but what they'll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

POSITION OVERVIEW

As L2 Network Engineer, you will primarily provide excellent (Level 2) technical service to enhance the ability of our support teams to resolve issues quickly and efficiently. Previous experience in supporting Meraki and/or Fortinet environments will be highly desirable.

POSITION RESPONSIBILITIES

Experience with supporting within a service provider environment is ideal for this role. You will need to be Cisco certified with a minimum of a CCNP/CCNA that is current. Your English / Australian communication and people's skills should be effective with the ability to easily build rapport.

SKILLS, KNOWLEDGE & EXPERIENCE

• Build rapport with people quickly and effectively

• Capable of building long-term relationships with internal customers, staff, and suppliers.

• Ability to meet tight deadlines and work under pressure

• Highly organized with attention to detail

• Strong customer service ethic and focus

• Self-motivation on and ability to work proactively in this busy environment

• Previous experience in telecommunications would be highly advantageous

• Excellent diagnostics and resolution skills.

• Contribute to a high powered and high output team

QUALIFICATIONS

• Exceptional (English) written and verbal communication skills are a key requirement for this role.

• A current CCNA or CCNP or higher certifications is mandatory.

• A minimum 4 years hands-on Experience in LAN, WAN, WLAN, and SDWAN implementations across Cisco, Meraki and Fortinet products in a Service Provider environment.

• Mandatory experience with Cisco Routing and Switching, specifically Cisco Wireless (AirOS, 9800WLC), Cisco Catalyst Centre (DNA-C).

• Desirable experience with Cisco Catalyst SD-WAN, Cisco Firewall (ASA, Firepower) and Cisco ACI.

• Desirable Experience in supporting and maintaining MPLS and SDWAN networks

Why Orro Philippines?

We're proud of our growing presence in the Philippines, with over 150 team members and a central office in Makati, right in the heart of the business district. At Orro, we support our people and those who matter most to them through meaningful, inclusive benefits designed to help you thrive. From HMO with dependent cover, extra vacation leave, and public holiday swaps that reflect cultural and family diversity, to extended maternity leave and flexible work options, we've built a workplace that supports every stage of life. We also invest in your growth through leadership and development programs, and offer paid volunteer leave, extra allowances, employee discounts, and access to a wellbeing platform filled with expert fitness, nutrition, and mental wellness resources.