IT Support Engineer

2 weeks ago

PhilAm Metro Manila, Philippines IQTEC CONSULTING (AUST) PTY. LTD. Full time

IQTEC CONSULTING (AUST) PTY. LTD is looking for a highly capable IT Support Engineer to support our US-based clients. This role is ideal for someone who is both autonomous and a team player, with a strong sense of ownership and accountability. You must have hands-on Google Workspace experience and be confident working remotely

Key responsibilities

  • Provide first-line technical support across desktop, mobile, and cloud environments
  • Troubleshoot and resolve hardware, software, and network issues
  • Maintain servers, networks, and telephony systems
  • Roll out software updates and security patches
  • Accurately document all support tasks in Autotask
  • Deliver clear user guidance and training when required
  • Work independently to manage workloads while contributing effectively to team efforts
  • Collaborate with colleagues and escalate issues when needed

What we're looking for

  • 5+ years in IT support or a similar technical support role
  • Mandatory: In-depth experience with Google Workspace Admin
  • Solid grasp of Windows and macOS
  • Skilled in networking, server maintenance, and remote troubleshooting
  • Able to work independently without constant direction, while also functioning well within a team
  • Familiar with Autotask and ITSM workflows
  • Strong written and verbal communication skills
  • Certifications (Google Workspace, CompTIA, Microsoft, Cisco) are an advantage
  • Must be legally authorised to work in the Philippines; background check required

What we offer

At IQTEC CONSULTING (AUST) PTY. LTD., we are committed to providing a supportive and rewarding work environment for our employees. As an IT Support Engineer, you will have the opportunity to work with a talented team of IT professionals and contribute to the success of our clients. We offer competitive compensation, and ongoing professional development opportunities to help you grow your career.

Apply now to join our team and be a part of something great

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