Project Based
5 days ago
Job Summary:
The System Engineer (Project-Based) will be responsible for managing, installing, troubleshooting, and maintaining telephony systems, structured cabling, and CCTV systems. This role requires strong technical expertise and hands-on field experience in telecom, network hardware, and physical infrastructure. The engineer will provide first- and second-level support for telephony, structured cabling, and CCTV systems while ensuring compliance with IT policies, security protocols, and performance standards.
Key Responsibilities:
Telephony System (L1 & L2 Support)
- Respond to and resolve user-reported issues through diagnostics and troubleshooting.
- Configure, manage, and maintain PBX systems (on-premise and cloud-based).
- Support, monitor, and troubleshoot IP phones and SBC appliances.
- Monitor telephony system health and generate performance and usage reports.
Structured Cabling (L1 Support)
- Conduct inspections and basic testing of structured cabling systems.
- Replace patch cords and assist with cable management.
- Maintain documentation of cabling layouts and escalate complex issues to senior engineers or vendors.
CCTV System (L1 Support)
- Monitor CCTV system status and report anomalies.
- Perform basic troubleshooting of camera feeds, NVR/DVR, and related equipment.
- Maintain incident logs and escalate unresolved issues to vendors.
General Duties
- Document all support activities and maintain updated records.
- Coordinate with internal teams and external vendors for escalated issues.
- Participate in audits and recommend system improvements.
- Ensure compliance with IT and security standards.
- Monitor system health, uptime, and performance using monitoring tools.
Qualification/Requirements:
- Bachelor's degree in Electronics and Communication Engineering, Information Technology, Computer Engineering, or a related field.
- Minimum of 2 years of experience in IT support or systems administration.
- Hands-on experience with VoIP systems, PBX configuration, and IP telephony.
- Familiarity with structured cabling standards and CCTV systems.
- Project-based availability with flexibility to work onsite.
Preferred Certifications (not required but an advantage)
- Cisco Certified Network Associate (CCNA)
- ITIL Foundation Certification
- VoIP or PBX-related certifications
- Structured Cabling or CCTV technical training
Skills and Competencies
- Strong troubleshooting and analytical skills in IT systems and infrastructure.
- Solid knowledge of network infrastructure, protocols, and telephony systems.
- Ability to work independently and handle multiple tasks simultaneously.
- Effective communication skills, with strong documentation and reporting abilities.
- Experience in vendor management and escalation handling.
Job Types: Full-time, Fixed term
Contract length: 24 months
Pay: Php35, Php40,000.00 per month
Benefits:
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
- Work from home
Work Location: In person
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