Senior Manager, Customer Order and Delivery Experience

2 days ago

Cavite City, Calabarzon, Philippines Schneider Electric Full time ₱1,500,000 - ₱3,000,000 per year

Great People make Schneider Electric a great company. 

Do you dream of working in a company driven by a meaningful purpose that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role\: Senior Manager, Customer Order and Delivery Experience

You will drive projects or programs with the objective to improve overall customer satisfaction on orders and deliveries and develop logistics as a competitive advantage for sales growth.

What will you do?

Customer Satisfaction on Delivery

Monitor Customer Satisfaction KPI and feedbackIdentify customer pain points and root causeDefine and drive corrective action for a long-term solutionCoordinate with another team and follow-up diligently

Transformation Projects

Define and propose a project roadmap in collaboration with managementDrive project execution till delivery Influence and convince stakeholders about the transformation Monitor project effectiveness and adoption

Lead Yearlong Improvement Programs

Lead improvement program across the regionMonitor performance and identify key actionsAnimate action plan and deliver resultsEmbark on other teams in the journey and keep them engagedCommunicate progress, results, and plan with the management team

Other scopes of work:

Identify customer pain points and consequently define and drive corrective actions or projectsDefine, build, and communicate our supply chain capabilitiesEnsure reliability of information shared with customers (lead times, other logistic parameters) Work in close collaboration with diverse teams in the organizationUse data analytics to justify our actions and decisions

Who would be successful?

Education\: Degree in Supply Chain, Logistics, Engineering or Business preferablyWith years of relevant working experience (supply chain operations + front office experience is welcome)Good understanding of supply chain operations and business acumenComputer skills\: Excel, PowerPoint, SAP or OracleExperience in project management, strong communication/ presentation skillsAmenable to work in BGC, Taguig and Rosario, Cavite  Working arrangements\: 2x working onsite at BGC Taguig office, another 2x working onsite at Rosario, Cavite office and can do 1x Work from Home

What's in it for me?

Global family leaveComprehensive medical coverage for employee and dependentsWorldwide Employee Stock OwnershipFlexible work arrangementOn-site gym

…and more

 
Who will you report to? Logistics Director
 

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. 

€28.9bn global revenue

128,000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Our Company Story Video: https\

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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