Sales Specialist

We are looking for a driven and persuasive Appointment Setter to join our fast-paced sales team. This role involves engaging warm leads, qualifying prospects, and booking appointments with precision and professionalism. You'll be working with high-volume outbound calls, CRM systems, and payment processing to ensure a smooth sales pipeline. Ideal candidates will have strong communication skills, a confident phone presence, and a deep understanding of Australian and New Zealand markets. If you're target-driven, tech-savvy, and thrive in a dynamic environment, we'd love to hear from you.

• Follow up promptly on warm leads generated by automation, AI bots, and marketing campaigns.

• Conduct systematic follow-ups with leads who have not yet booked or paid, ensuring consistent pipeline activity.

• Qualify prospects to ensure alignment with agency services and objectives.
• Meet or exceed daily/weekly appointment-setting and conversion targets.
• Manage high volumes of outbound calls using power dialers and CRM systems (e.g. Go High Level).
• Handle objections effectively and move leads through the sales pipeline to confirmed appointments.
• Book appointments into the sales team's calendar with accurate details and notes.
• Ensure prospects are both booked and financially committed by collecting required payments.
• Maintain accurate records of calls, payments, follow-ups, and lead interactions within the CRM.
• Friendly communication style to suit Australian and New Zealand markets, using local lingo and cultural awareness.
• Collaborate with the wider sales and marketing teams to optimise scripts, objection handling, and outreach strategies.
• Contribute ideas and feedback to improve sales processes and overall team performance.
• Other role specific duties as they arise.

Requirements

• Bachelor's degree preferred but not essential. Equivalent work experience will be highly regarded.
• 1–3 years of sales or appointment setting experience, ideally in a call centre, telesales, or high-volume sales environment. Healthcare experience is highly regarded.
• Strong English fluency with a clear, neutral, or American accent preferred.
• Proven ability to engage with Australian and/or New Zealand clients; understanding of local communication style and lingo.
• Experience with CRM platforms (Go High Level highly regarded) and power dialers.
• Confident phone presence with strong objection-handling and persuasion skills.
• Ability to thrive in high-volume, high-velocity environments.
• Comfortable and accurate when processing payments, including handling card details and securing deposits.
• Highly organised with the ability to manage and track multiple follow-ups and call-backs.
• Demonstrated team leader or mentoring experience, with the ability to guide and support others.
• Technically savvy, with the ability to quickly learn and use digital tools, CRM systems, dialers, and payment platforms.
• Self-motivated, target-driven, and able to work independently.
• Willingness to learn about chiropractic practices and adapt sales approaches accordingly.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here's what you can expect from this opportunity:

• Work from home
• Monday to Friday 6:00 AM – 3:00 PM or 7:00 AM - 4:00 PM PHT (adjustments will be made for AU daylight saving time
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success