CSR in Davao

20 hours ago

Davao City, Davao, Philippines Work Avenue and Business Solutions Incorporated Full time $3,000 - $6,000 per year

About the role

Join the dynamic team at Work Avenue and Business Solutions Incorporated' as a full-time CSR in Davao, supporting our exciting Telco Tech account. In this customer-facing role, you will be the voice of our brand, delivering exceptional service and support to our clients. With a focus on problem-solving and building strong relationships, this is an excellent opportunity to develop your skills in the fast-paced world of customer service.

What you'll be doing

  1. Responding to inbound customer inquiries via phone, email, and chat channels
  2. Resolving customer issues and concerns in a professional and timely manner
  3. Maintaining accurate records and documentation of customer interactions
  4. Proactively identifying opportunities to enhance the customer experience
  5. Collaborating with cross-functional teams to ensure seamless service delivery
  6. Providing feedback and recommendations to improve processes and procedures

What we're looking for

  1. With or without previous experience in a customer service or call centre role, preferably within the telecommunications industry
  2. Excellent communication and interpersonal skills, with the ability to empathise and connect with customers
  3. Strong problem-solving and critical thinking abilities
  4. Familiarity with customer relationship management (CRM) systems and contact centre software
  5. Proficiency in both English and Tagalog, with the ability to communicate effectively in both languages
  6. A passion for delivering outstanding customer experiences and a commitment to continuous improvement
  7. At least HS old curriculum or SHS graduate

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