Customer Care Coordinator, APAC

2 days ago

Pasig, National Capital Region, Philippines Grundfos Pumps Full time $40,000 - $60,000 per year

Customer Care Coordinator, APAC

Hybrid- Ortigas, Pasig City

What is the Job all about?

Are you interested in joining us as a Customer Care Coordinator for the APAC region?

In this role, you will play a key part in ensuring the quality of our local complaint handling process. This includes actively participating in resolving customer complaints and driving continuous improvement initiatives to enhance the overall customer experience.

You will report directly to the Customer Service & Sales Center (CSSC) Supervisor and be based in Ortigas, Pasig City.

Your main responsibilities:

  • Handle complex customer complaints using systems such as SAP CRM, QIP, FSCM, and MyGrundfos.
  • Coordinate and resolve complaints in collaboration with cross-functional teams including Production, Quality, Logistics, Service, and Finance.
  • Communicate effectively with customers to ensure timely and satisfactory resolution of issues.
  • Analyze complaint data to identify trends and root causes and recommend actions for continuous improvement of the customer experience.
  • Request and follow up on necessary documentation such as orders, credit notes, and direct debits using standardized forms.
  • Create return permits and notifications as part of the complaint resolution process.
  • Promote process understanding and adoption within the Customer Service & Sales Center (CSSC).
  • Escalate process or tool-related issues to the Business Process Owner for resolution.
  • Support the Business Process Owner and Division COMEX in identifying and implementing process improvements.
  • Assist with other cluster support functions as needed.
  • Participate in ad hoc tasks and projects as assigned by the Line Manager.

Your Background:

  • Bachelor's degree or equivalent, preferably in Business Administration, Engineering, or a related field.
  • Strong working knowledge of SAP systems, including ERP, CRM, and BW.
  • Proficient in Microsoft Office applications.
  • Excellent IT skills and ability to quickly adapt to new tools and systems.
  • Strong English communication skills, both written and verbal.
  • Prior experience working in an international matrix organization is highly desirable.

Competencies:

  • Service-oriented mindset with a strong understanding of customer needs.
  • Quality-focused, with a solid grasp of continuous improvement principles.
  • Committed, driven, and ambitious, with excellent interpersonal skills.
  • Strong cross-functional collaboration abilities and an end-to-end process perspective.
  • Effective communicator with the ability to train others and facilitate process adoption.
  • Comfortable working in a dynamic and fast-paced environment.
  • Proactive, positive, and adaptable with a can-do attitude.
  • Familiarity with Grundfos products is a plus.

What's in it for you?

Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.

  • Development opportunities in an international environment
  • People- and value-focused organization culture
  • Social- team and sport events
  • Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking "Apply".

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people

We look forward to hearing from you.

  • Customer Care Coordinator, APAC

    2 days ago

    Pasig, National Capital Region, Philippines GRUNDFOS Full time $40,000 - $60,000 per year

    Hybrid- Ortigas, Pasig CityWhat is the Job all about?Are you interested in joining us as a Customer Care Coordinator for the APAC region?In this role, you will play a key part in ensuring the quality of our local complaint handling process. This includes actively participating in resolving customer complaints and driving continuous improvement initiatives to...

  • Regional Purchasing Executive, APAC

    2 days ago

    Pasig, National Capital Region, Philippines Caldic APAC Full time $104,000 - $130,878 per year

    Job description:Regional Purchasing Executive, APACJob Title:Regional Purchasing Executive, APACLocation:Ortigas, Pasig City, PhilippinesWork Arrangement:OnsiteAbout the RoleAs the Regional Purchasing Executive, you will handle the regional purchases and ensure timely delivery of products to our sites and customers. You will on collaborate closely with...

  • Customer Care Specialist

    2 days ago

    Pasig, National Capital Region, Philippines Global Pacific Distribution Network Inc. Full time ₱220,000 - ₱250,000 per year

    JOB SUMMARYThe Customer Care Specialist is a key position holding the functions of addressing the customer requirements related to the conduct of Supply Chain services and facilitating the resolution of customer complaints and disputes.The role also includes aligning and implementing the delivery policies/procedures across all stakeholders, processing the...

  • Accountant

    2 days ago

    Pasig, National Capital Region, Philippines Nippon Sanso APAC Full time $104,000 - $130,878 per year

    Company DescriptionNippon Sanso Ingasco Philippines under Nippon Sanso APAC is the regional arm of Nippon Sanso Holdings Group, a global leader in industrial gas solutions with over a century of experience. Operating across Singapore, Thailand, Vietnam, India, and the Philippines, we partner with customers in sectors such as semiconductors, electronics,...

  • Customer Care Consultant

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $30,000 - $50,000 per year

    Contract Type: This is a 6-month fixed-term contract role, with the potential for extension or transition to a permanent position based on performance and business needs. Role Description and Responsibilities: Deliver outstanding on brand' customer service across all brands, driving customer satisfaction. Support retail and online channels with all queries...

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines Gandang Kalikasan, Inc. Full time ₱1,500 - ₱2,800 per year

    Gandang Kalikasan, Inc. is behind the brand Human Nature. We are currently the No. 1 brand of natural cosmetics and personal/home care products in the country today. Join our store team as a Seasonal Customer Care Officer (or Cashier).Job DescriptionWe're looking for people who naturally display a "customer comes first" attitude by delivering world class...

  • Senior Systems Administrator, APAC

    3 weeks ago

    Pasig, National Capital Region, Philippines Getz Healthcare Full time

    The Senior Systems Administrator, APAC plays a pivotal role in ensuring the effective implementation and administration of IT systems that support the growth and integration of One Getz Healthcare across the Asia Pacific region. This regional position is responsible for maintaining user-friendly and scalable systems that enhance operational efficiency and...

  • Customer Care Specialist

    18 hours ago

    Pasig, National Capital Region, Philippines CHEF'S SECRET Full time ₱20,000 - ₱25,000 per year

    Overall Function:The Customer Care Specialist plays a crucial role in ensuring the smooth and efficient processing of customer orders in a B2B (business to business) food business. This individual is responsible for managing customer inquiries, processing orders accurately, and providing exceptional customer service to maintain positive relationships with...

  • Customer Care Officer

    2 days ago

    Pasig, National Capital Region, Philippines The New APEC Development Corporation Full time ₱300,000 - ₱500,000 per year

    Why Work With Us?At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.Financial & Health Support:Government-mandated benefits (SSS, PhilHealth,...

  • Customer Care Team Leader

    2 days ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...