Customer Service Representative CSR/TSR

18 hours ago

Quezon City, National Capital Region, Philippines Metacom Careers Full time

We are looking for customer-focused and tech-savvy individuals to join our E-Signature Software support team. As a CSR/TSR, you will assist users with account inquiries, subscription concerns, and technical issues related to digital signatures, document workflows, and platform features.

What you'll be doing?

  • Provide customer support via phone, email, or chat for users of the e-signature platform.
  • Assist customers with account setup, subscription management, and product navigation.
  • Troubleshoot technical issues such as document uploading, signing errors, verification problems, and integration concerns.
  • Guide users through step-by-step solutions and ensure a smooth document signing experience.
  • Escalate complex technical issues to higher-level support or engineering teams when needed.
  • Educate customers about product features, best practices, and secure document handling.
  • Maintain accurate documentation of interactions and resolutions.
  • Meet performance metrics such as quality, productivity, and customer satisfaction.

Why Join Us?

  • Competitive Salary & Benefits Earn well while enjoying great perks
  • Career Growth Clear paths for promotions and skill development
  • Supportive Work Environment Join a team that values you
  • Comprehensive Training No problem Weve got you covered
  • Exciting Opportunities Be part of a dynamic and growing industry

Salary Package
: 22,000 28,000 (depends on related experience)

Besides above industry-standard salary, you will also have HMO coverage* from day one of your career at Cognizant.

PERKS OF BEING A COGNIZANT EMPLOYEE

  • Competitive medical coverage for the employee and family (parents, spouse, children, or domestic partner)
  • Medicine reimbursement for outpatients
  • Maternity assistance
  • Life, accidental death and dismemberment, and total permanent disability insurance
  • Comprehensive In-Patient Care
  • Out-Patient Care
  • Annual Physical Exam (APE)
  • Dental

Qualifications

  • Senior High School Graduate
  • Completed 2nd year in college, or have at least completed 72 units / Bachelor's Graduate
  • At least 17 months CSR experience, either Voice, email, and chat; ideally from technical customer service accounts
  • Willing to work on a shifting schedule

SITE

  • Cognizant Recruitment Hub, GF Giga Tower, Bridgetowne, Quezon City

SETUP

  • Onsite

Ready to take the next step? Apply today

  • Customer Service Representative

    6 days ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines HRTX Full time ₱20,000 - ₱35,000 per year

    We are looking for a detail-oriented Customer Service Representative (CSR) with a valid FINRA Series 6 or 7 license to provide exceptional support to our financial clients. The ideal candidate will handle inquiries, resolve issues, and ensure compliance with regulatory standards while delivering excellent service. Strong communication skills, knowledge of...

  • Customer Service Representative

    6 days ago

    Quezon City, National Capital Region, Philippines Sandman Software Systems Inc. Full time

    We are looking for a Customer Service Representative, or CSR, with at least 1 year of related work experience who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Main responsibilities include:Understand and document client concerns.The report...

  • Technical Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Autokid Subic Trading Corporation Full time

    Job Summary:The Technical Service Representative (TSR) is responsible for providing technical assistance, diagnostics, and product support to customers and internal teams. This role ensures that vehicle repairs and maintenance are carried out accurately, efficiently, and in accordance with manufacturer standards and company policies. The TSR also serves as a...

  • TSR Web Hosting Account

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Sutherland Full time $180,000 - $540,000 per year

    Company DescriptionSutherland specializes in enabling digital transformation through advanced technologies and business process excellence for global brands. With expertise in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics, Sutherland delivers innovative solutions that drive scalable business transformation. Their patented...

  • Customer Service Representative

    6 days ago

    Quezon City, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    The Customer Service Representative (CSR) serves as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and a customer-first mindset to effectively handle calls, chats, emails, or in-person interactions.Account:...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱32,500 - ₱65,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City (One Felicity Center). In this role, you'll be using your customer interaction skills to deliver excellent customer service. QualificationsCustomer Service Qualifications:At least 12 months BPO experience handling international...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Afni, Inc. Full time ₱20,000 - ₱30,000 per year

    Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you'll be using your customer interaction skills to deliver excellent customer service. QualificationsAt least 12 months BPO experience handling international account.At least high school diplomaWith strong communication...

  • IT Service Desk Analyst/TSR

    6 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time

    URGENTLY HIRING FOR TECHNICAL SUPPORT REPRESENTATIVE in QUEZON CITY :))VIRTUAL PROCESS ONLY :)Work set up: OnsiteShift Schedule: Night shift/Shifting ScheduleStart date: November 7, 2025Site: Eton Centris, Quezon CityPerks and Benefits26k Package (23,600 Basic + 2,400 NTA)20% Night differentialHMO Day 1other benefits will be discussed upon Job...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines J. PLAZO STAFFING CORP. Full time ₱276,000 - ₱384,000 per year

    Now Hiring: Customer Service Representatives (CSR)Multiple Sites Available NationwideWe're excited to announce several CSR openings across the following locations: BGC Makati Shaw Eastwood BaguioWork Schedules & CompensationChoose the setup that works best for you: Shifting Schedule Earn up to ₱32,000/month Morning Shift Earn up to ₱23,000/month Account...