Client Manager

Redefining Healthcare Journeys with Excellence

Our client is a trusted leader in medical tourism, making healthcare accessible and life-changing for thousands of clients worldwide. With years of experience connecting patients to world-class treatments and providers, they've built a reputation for trust, innovation, and customer-centric care. By joining their team, you become part of a mission to transform lives while enjoying a fulfilling career in healthcare.

Job Description

As a Client Manager, you will foster strong client partnerships by serving as their trusted advisor, managing communications, addressing concerns, and ensuring satisfaction through seamless support and exceptional service.

Job Overview

Employment type: Full-time

Shift: Day shift, Weekends off

Work setup: Onsite, Makati

Exciting Benefits Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 2 years relevant experience
• Previous experience in client relationship management, customer service, or similar role
• Outstanding verbal and written communication skills
• Strong analytical and problem-solving abilities
• Proficiency in Google Suite and CRM software
• Ability to work autonomously while contributing to team goals
• Genuine commitment to client satisfaction and positive outcomes

Your Daily Tasks

Client Relationship Management

• Build and maintain strong client relationships through phone, email, and face-to-face interactions
• Serve as the primary point of contact, addressing client needs promptly and professionally
• Monitor and ensure client satisfaction throughout their journey
• Implement support strategies to consistently meet client expectations

Communication & Support

• Maintain regular correspondence with clients
• Review client status and identify areas for improvement
• Address concerns and queries professionally and efficiently
• Work closely with sales and marketing teams to ensure seamless client experience

Administrative

• Maintain detailed and accurate client records in CRM system
• Track and document all client interactions and progress
• Manage client schedules and appointments
• Process relevant documentation and paperwork

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra