Client Account Manager

2 days ago

Makati City, National Capital Region, Philippines PROVENANCE DISTRIBUTIONS INC. Full time

We are looking for a Client Account Manager to manage key client relationships, ensure service satisfaction, and support business growth within the food service & hospitality industry. The ideal candidate is professional, well-spoken in English, and experienced in building strong client partnerships. You will be responsible for maintaining a high level of client satisfaction, ensuring consistent and courteous communication, and acting as a strategic partner to our clients. You will serve as the main point of contact for key clients and be instrumental in managing expectations, resolving issues, and identifying growth opportunities.

This is a hybrid role with regular deployment to client sites in Makati and Bonifacio Global City (BGC).

Key Responsibilities


• Serve as the main point of contact for key clients


• Build and maintain strong, long-lasting client relationships with a professional and courteous approach.


• Understand client needs and ensure the timely and successful delivery of our solutions according to their objectives.


• Regularly meet with clients onsite to strengthen partnerships, conduct reviews, and manage expectations.


• Address and resolve client issues with a sense of urgency and diplomacy.


• Collaborate internally with service delivery, operations, and other cross-functional teams to ensure client satisfaction.


• Provide account updates and performance reports to clients and internal stakeholders.


• Identify upselling or cross-selling opportunities based on client needs and market trends.


• Maintain detailed documentation of client interactions and agreements.


• Conduct onsite client meetings and regular check-ins


• Coordinate with internal teams to deliver service excellence


• Identify client needs and propose service improvements


• Handle concerns and resolve issues in a timely, courteous manner


• Prepare account reports and updates for clients and management

Qualifications

  • At least 1-2 years' experience in client servicing, account management, or a similar role
  • Background in the hospitality industry or client-facing roles preferred
  • Excellent English communication skills (written and oral)
  • Professional, courteous, and proactive in handling client concerns
  • Willing to work on a hybrid schedule and report to client sites in Makati and BGC
  • Proficient in basic tools (e.g., email, MS Office, CRM is a plus)
  • Proven experience in client relationship management, preferably within the hospitality industry or a related customer-facing environment.
  • Excellent verbal and written communication skills in English; must be fluent and professional in tone.
  • Strong interpersonal and problem-solving skills with the ability to handle high-value clients with professionalism and discretion.
  • Highly organized with the ability to multitask and manage multiple accounts simultaneously.
  • Familiarity with CRM systems and client service tools is a plus.
  • Willingness to travel to client locations in within CBD areas as required.
  • Ability to work independently under a hybrid setup while collaborating effectively with remote teams.

Work Schedule & Setup

  • Monday to Friday (Day Shift)
  • Hybrid Work Setup – Combination of remote and onsite work
  • Required on-site availability for client visits in Makati and BGC

Salary & Benefits

  • PHP 25,000 – PHP 35,000 monthly salary
  • Government-mandated benefits
  • Opportunity for career growth and client portfolio expansion

Apply now and be part of a team that values service excellence and strong client partnerships in the global food service industry

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