
Virtual Assistant
4 days ago
Job Title: Medical Virtual Assistant
Overview
We are seeking a highly organized and detail-oriented Medical Virtual Assistant (MVA) to provide comprehensive administrative and billing support to our healthcare clients. The MVA will be responsible for a range of tasks, including patient interaction, insurance verification, claims management, and general office support, ensuring smooth and efficient practice operations.
Key Responsibilities
A. Patient & Communication Management
- Managing Phones: Efficiently respond to patient inquiries, manage scheduling, take pre-exam patient histories, confirm appointments, and accurately transfer calls to the appropriate staff members.
- Correspondence: Deal with both digital and physical correspondence, process mail by posting it accurately to the Electronic Health Record (EHR), and oversee necessary follow-up actions.
- Calendar & Scheduling: Handle full scheduling and calendar management for the client/provider.
B. Billing & Insurance Support
- Eligibility & Benefits: Conduct pre-exam verification of insurance eligibility, benefits, and coverage.
- Authorization: Secure necessary treatment authorizations from payers.
- Claims Management: Submit claims, respond to claim denials, and resolve Explanation of Benefits (EOB) issues.
- Issue Resolution: Proactively identify and find solutions for common medical billing issues to ensure maximum reimbursement.
Qualifications & Skills
Required
- Education: Graduate of any Medical Allied Course (e.g., Nursing, Physical Therapy, Medical Technology).
- Technical: Has basic to intermediate computer proficiency.
- Schedule: Willingness to work US Hours (Graveyard Shift).
- Work Arrangement: Must be willing to work on-site (McKinley West, Taguig).
- Communication: Excellent verbal and written communication skills.
Ideal Candidate Profile
- Experience: Preferably with experience in a customer service field within the Business Process Outsourcing (BPO) industry.
- Fresh graduates of Medical Allied courses are welcome and encouraged to apply.
- Traits: Analytical, highly organized, and systematic approach to tasks.
- Work Ethic: Process-oriented, able to follow strict timelines, and capable of working effectively with very minimal supervision.
- Collaboration: A proactive and reliable team player.
Job Type: Full-time
Pay: Php22, Php25,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
- Transportation service provided
Work Location: In person
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