Account Manager

Job Description:

Start and build your career with BMG Outsourcing – one of the well-respected Australian-owned Outsourcing Company with offices in Clark and Sydney, providing high quality services to clients and promising career to its employees.

We are seeking a highly experienced and client-focused Account Manager to manage key accounts and ensure an exceptional client experience. This role involves overseeing complex client portfolios, building long-term relationships, and acting as a strategic partner to help clients meet their goals. The ideal candidate is proactive, solution-oriented, and skilled in managing multiple high-level accounts.

Responsibilities:

• Serve as the primary point of contact for high-value or strategic clients

• Build, maintain, and strengthen long-term client relationships through regular communication and personalized service

• Understand client goals, challenges, and business needs to provide tailored solutions

• Collaborate with internal recruitment, sales, and operations teams to deliver timely, high-quality solutions

• Monitor client satisfaction and take prompt action on feedback or concerns

• Ensure consistent delivery of services that align with client expectations and business objectives

• Provide strategic advice to help clients improve talent acquisition and operational effectiveness

• Identify opportunities to upsell or expand services based on client needs

• Prepare and present performance reports and strategic recommendations to clients

• Bachelor's degree in Business, Marketing, Communications, Human Resources, Client Management, or a related field

• 3-5 years of proven experience in client-facing roles such as account management and Client Relationship, Business Development Representative, Sales Account or similar role

• Strong understanding of talent acquisition processes and sales workflows, including lead screening, candidate shortlisting, and pipeline coordination

• Demonstrated ability to manage complex client relationships, ensure satisfaction, and drive long-term value

• Excellent interpersonal, communication, and negotiation skills, with the ability to build rapport and present effectively

• Analytical mindset with experience in troubleshooting client issues and interpreting account or performance data

• Proficient in CRM (e.g., Zoho CRM and Salesforce) and productivity tools (Google Workspace, Microsoft 365)

• Ability to prioritize, multitask, and perform effectively in a fast-paced, dynamic environment

• Experience coordinating with cross-functional teams to deliver client solutions and meet business objectives

• Strong attention to detail, organizational skills, and a proactive, solution-oriented approach
  

• Flexible Work-from-Home Opportunities

• Salary: We offer a competitive salary that reflects your experience and skills.

• Healthy Work Environment: A supportive, positive, and inclusive workplace that promotes your well-being and growth.

• HMO: Enjoy great health insurance to keep you covered.

• Paid Time Off: Generous vacation days, holidays, and sick leave to help you recharge.

• Company-Provided Equipment: Get a PC or laptop from the company to help you do your best work, whether you're in the office or working remotely.

• Free Shuttle: Convenient and comfortable shuttle service to make your commute easier.

• Free Meals: Enjoy free meals to keep you fueled and focused during the day

• Other perks: Day shift schedule, remote work options, and a bunch of other fun perks like company events (Year-end Party, Summer Outing, Monthly Gatherings, etc.)