Customer Service and Administrative Coordinator

4 days ago

Angeles City, Central Luzon, Philippines SuperStaff Full time $40,000 - $60,000 per year

A close-knit team and a passion for our clients.

We are looking for a qualified applicant to be our Customer Service and Administrative Services Coordinator.

Job Responsibilities:

Administration:

  • Manage multi-line VoIP Telephone System
  • Greet customers and vendors
  • Office Supply inventory and management
  • Data base management

-ACT CRM

-Cyclone Collection Software

-Recovernet

-Data importing/Exporting

-Data entry

  • Bankruptcy certification and management
  • Credit Bureau management

-E-Oscar

  • Fax distribution and management
  • New account processing

-"Waterfall"

-Statement processing

  • Mail return
  • Bookkeeping

-Payment posting

-Month end balancing and trust accounting

  • Paralegal tasks

-Suit authorization process

-Documentation procurement and management

Customer Service:

  • Quarterly customer service audit
  • Client response

-Respond to phone call

-Voicemails

-Emails

  • Maintain contact with current clients and tend to customer service needs as necessary

Requirements

Job Requirements:

  • Be a creative, positive, and motivated person

  • Be able to complete administrative tasks

  • Be a self starter and a team player

  • Be able to manage multiple projects at once

  • Have at least one year of customer service experience

  • Have an advanced knowledge of Microsoft Office applications

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learnings

Job Type: Full-time

Benefits:

  • Company events
  • Health insurance
  • Life insurance

Application Question(s):

  • How many years of Bookkeeping/Payment Posting experience do you have?
  • How many years of Data Entry experience do you have?
  • How many years of Administrative Services experience do you have?
  • Are you amenable to work onsite at Makati City, Ayala Avenue/Angeles City, Pampanga?

Work Location: In person

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