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CSR | Morning Shift | Sales
2 weeks ago
About the role
We are seeking a Customer Service Representative to join our fast-paced contact centre in Bonifacio Global City, Taguig City. This full-time role will involve handling inbound sales and customer service calls, providing an exceptional experience to our customers. Working a morning shift, you will be an essential part of our team, contributing to the growth and success of our organisation.
What you'll be doing
- Responding to inbound customer inquiries and sales via telephone in a friendly and professional manner
- Assisting customers with product information, orders, and resolving any issues or concerns
- Achieving individual and team sales targets through effective cross-selling and upselling techniques
- Documenting all customer interactions and maintaining accurate records
- Identifying opportunities to improve customer service and suggest process enhancements
- Participating in team meetings and training sessions to continuously develop your skills
What we're looking for
- Previous experience in a customer service or call centre environment, preferably in a sales-oriented role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities, with a focus on providing solutions
- Proficient in English, both verbal and written
- Familiarity with basic computer applications and data entry
- Adaptable and able to work well in a fast-paced, target-driven environment
What we offer
We are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive medical and dental insurance coverage
- Opportunities for career development and progression
- Generous leave entitlements and work-life balance initiatives
- Team-building activities and recognition programs
- Modern and comfortable workspace with accessible facilities
About us
We are a leading provider of customer service and sales solutions, serving a diverse range of industries. Our mission is to deliver exceptional experiences that exceed our clients' expectations and drive their success. With a strong focus on innovation and continuous improvement, we are committed to being the employer of choice in the contact centre industry.
If you are passionate about customer service and eager to join a dynamic and growing organisation, we encourage you to apply for this role. Click the "Apply Now" button below to submit your application.
